SMTP Servers unreachable?
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- SMTP Servers unreachable?
01-02-2022 10:27 AM
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I just noticed that that I can no longer send emails, neither relay.plus.net nor smtp.metronet.co.uk work any more.
Also no response pinging these addresses.
Fixed! Go to the fix.
01-02-2022 10:32 AM
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@gp The servers are definitely not down - I've been sending/receiving since ~0700 this morning with no problem. I have a feeling the servers are set not to respond to to pings, but I could be wrong. Sounds like it is a problem just for you, but I can't think of a reason - you need one of the email gurus to answer that.
Re: SMTP Servers unreachable?
01-02-2022 10:44 AM
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Thanks, that prompted me to have a closer look with wireshark which revealed that the SMTP server returns "message rejected due to spam or virus." Thunderbird did not expose that message but just said "failed for an unknown reason". I deleted anything "suspicious" i.e. web links etc. and tried again. All working now
The servers did respond to pings in the past but that may have been changed.
Re: SMTP Servers unreachable?
02-02-2022 9:40 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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