@RealAleMadrid wrote:
@neville13 I believe every Plusnet account has a default email address with the format postmaster@yourusername.plus.com
That all very much depends on when a legacy account with email was first set up.
postmaster@ was indeed at one time the name of the default mailbox, however at some time along the many variations of email configuration, the default became yourusename@yourusername.plus.com with postmaster@ being an alias of whichever mailbox chosen by the user, the default one or a secondary one.
Indeed the default mailbox can be renamed to suit the user's requirements.
@neville13
I think I have lost track of what we are trying to achieve here, but it does seem that there is some housekeeping you need to do. First be certain as to where system messages are being sent and then to ensure that you can access that mailbox.
Reading between the lines, you have a legacy account (are no longer with Plusnet as your ISP on your email account) which you should still be able to long into on the user portal.
Login there, then go to check your account settings - Manage Account | Member Centre | Plusnet
Note the email address on the account, to which messages from the ticketing system will be sent.
If that address is @youraccount.plus.com then check the email settings (Manage Your Plusnet Mailboxes) https://www.plus.net/manage_my_mail Look to see if the account email address found above is a mailbox, a redirect or an alias address.
- Mailbox - that is the mailbox you need to access - if it is the default, then the ID and password are that of your Plusnet user account; if a secondary mailbox, then use youraccount+mailboxname as the ID and the password for that mailbox.
- Redirect - go look in the target mailbox wherever that is
- Alias - looking in the mailbox to which the alias points
Have you confirmed that there are FUP arching activity notices in your tickets? If not, are we chasing a ghost here? If the mailbox has not been accessed for 90 days, it will be archived, but that DOES NOT leave a fingerprint in the CRM; the only evidence of that activity is an email left in the not accessed mailbox!!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
