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Unable to connect to SMTP server to send messages from Turnpike

chrispb
Hooked
Posts: 6
Thanks: 3
Registered: ‎12-08-2016

Unable to connect to SMTP server to send messages from Turnpike

See extract from the connection log:

Sat, 9 Sep 2023 10:02:10 SMTP[C22] Starting to send mail to relay.plus.net
Sat, 9 Sep 2023 10:02:31 SMTP[C22] <- 421 Cannot connect to SMTP server 212.159.8.107 (212.159.8.107:25), connect error 10060
Sat, 9 Sep 2023 10:02:31 Mail connection to relay.plus.net closed, 0 messages transmitted
Sat, 9 Sep 2023 10:02:31 SMTP command rejected while talking to relay.plus.net:  421 Cannot connect to SMTP server 212.159.8.107 (212.159.8.107:25), connect error 10060
Sat, 9 Sep 2023 10:02:50 SMTP[C23] Starting to send mail to relay.plus.net
Sat, 9 Sep 2023 10:03:11 SMTP[C23] <- 421 Cannot connect to SMTP server 212.159.8.107 (212.159.8.107:25), connect error 10060

1 REPLY 1
MisterW
Superuser
Superuser
Posts: 16,342
Thanks: 6,277
Fixes: 449
Registered: ‎30-07-2007

Re: Unable to connect to SMTP server to send messages from Turnpike

@chrispb smtp error 421 is

Your message was temporarily deferred by the recipient server. This is usually a result of too many connections in a short timeframe or too many messages.

If you're off-network i.e not on a Plusnet connection then the sending limit is quite low.

Wait for a while and it should allow sending again.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.