Unable to send email?

Surfer · ‎11-06-2008

Had no problem with sending and receiving email until Wednesday. Now I can only receive email, but cannot send. I get the following error message "Sending reported error 0x8004210B: the operation timed out waiting for a response from sending SMTP server". I am using Outlook 365.

I am not sure why it has suddenly failed? Please advise. Thanks.

madswitcher · ‎01-08-2007

Yes I am getting the same error using Thunderbird

"Sending of the message failed.
The message could not be sent because the connection to Outgoing server (SMTP) relay.plus.net timed out. Try again."

madswitcher · ‎01-08-2007

Knock Knock!

Is there anybody in there?

Townman · ‎22-08-2007

Try increasing the server time out to 90 seconds.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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madswitcher · ‎01-08-2007

Seems to be back up now. 😀

Surfer · ‎11-06-2008

Deleted account and set it up again and now working. Not sure why one day it is working and the next day no longer working.

Townman · ‎22-08-2007

A multitude of reasons from outlook being confused to network issues … as subtle as what IP address you are using.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.