Warnings about email quota

[#1]

I keep getting emails saying that I'm pushing my email quota limit. I and my family have a number of accounts, but I started off by looking just at mine.  The email says I have 180Mb.  Webmail says I have 6Mb.

Plusnet say the 180Mb is definitely correct, but were unable to say how I could address that when webmail is saying something completely different.

They did say that the problem is more than likely associated with the facts that I use Outlook and POP-3: Outlook they say they do not recommend (despite the fact that the help pages tell you how to set it up); and POP-3 they say somehow doesn't delete things (although the help pages say it does).

Any suggestions as to where I go from here very gratefully received.  I really don't want to find I'm losing emails because I'm over the limit.

[#2]

@plusForumUser As you say you use POP3, is Outlook (which version of?) set to delete the mail from the server on download for each account? Do you empty the deleted items folder/trash?

[#3]

Moderator's note(s):

Thread moved from Broadband to Email.

[#4]

Hi -- thanks for getting back to me so quickly: much appreciated.

Outlook as in Office Pro 2019.

Re POP-3 being set up to delete mail from the server: For myself, I do empty deleted items in Outlook very regularly -- although I assume that's not really relevant on the grounds that POP-3 removes from the server emails when downloaded, so there should be no build-up there.  Or is that not the case after all?

As regards the accounts belonging to other family members, they do their own thing, so almost certainly neither Outlook nor POP-3.  And yes, therefore, it's going to down to them to manage things, and quite possibly they don't do that very assiduously, and I'm getting them to take a look.

But I was struggling with the instructions in Plusnet's warning email encouraging me to manage 180Mb of my own usage when they say it needs to be done through webmail, and webmail is reporting a total of 6Mb across all emails -- can't work out how to do anything.

[#5]

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@plusForumUser wrote:

As regards the accounts belonging to other family members, they do their own thing, so almost certainly neither Outlook nor POP-3.  And yes, therefore, it's going to down to them to manage things, and quite possibly they don't do that very assiduously, and I'm getting them to take a look.

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Therein possibly lies your problem - are the other family members using mailboxes on your core account (youremail+theirname@youraccountname.plus.com), or something completely different?

[#6]

POP3 really muddies the waters and is best avoided.

When logged into webmail ensure that all mail folders are subscribed to (see folder options). Therein you can check the size of each folder. They might need compacting.

Inbox, sent and deleted items folders all add to the usage … might the 6MB be just the inbox folder?

[#7]

Thanks for the reply.

Probably best if I give full gory detail.  I have a domain through Plusnet -- let's call it thing.co.uk -- based on which people normally email us at a@thing.co.uk, b@thing.co.uk, etc; and when logging in to webmail we do it as thing+a, thing+b etc.

The email from Plusnet warning me that we were approaching the limit gives separate figures for all of the main accounts, so the 180Mb is shown as relating specifically to me.

[#8]

Thanks for the reply -- much appreciated.

Subscribing to folders: I'm not actually sure how to do that.  If I click the webmail Settings button and then choose Folders, I get to see tabs for Location, Settings and Information, but none of these gives an option to do with subscribing.

Don't know whether possibly you're automatically subscribed?  Certainly if I click on the individual folders, I can get usage for each one as things stand.

Also not sure how you compact things.  The closest I've found is on ServerSettings, which is set to compact Inbox and clear Trash on exit -- although given that I seldom use webmail, presumably that's not often going to happen.

Re the question about the 6Mb, that was indeed across all folders -- Inbox, Drafts, Sent, Junk, Deleted Items, Trash, etc.