Changing my rDNS
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Changing my rDNS
Tuesday
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My username contains my full name which I'd rather not have on my rDNS for everyone to see.
How can I disable rDNS or have it changed to something like my-ip.plusdsl.net?
Re: Changing my rDNS
Tuesday
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@adamkimber2024 I have asked for this to be moved to the relevant board. A staff member will respond in the near future, asking for the required information to enable them to make the required changes.
Re: Changing my rDNS
Tuesday
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Thread moved from Broadband to Everything Else
Moderator and Customer
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Re: Changing my rDNS
yesterday
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Thanks for moving this.
Is this something that I can contact customer support about or do I just need to wait for a rep to see this on the forum?
Re: Changing my rDNS
yesterday
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I would wait for a staff member to see this, personally. Some of the front-line phone support can be a little 'under-trained'
Re: Changing my rDNS
yesterday - last edited yesterday
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Is this something that I can contact customer support about or do I just need to wait for a rep to see this on the forum?
@adamkimber2024 one of the help team should spot this thread shortly and handle the request.
As @jab1 says, its not a common request and unless you get a very knowledgeable agent, front line support are unlikely to appreciate what you are requesting.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Changing my rDNS
10 hours ago
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I'll try escalating this to prod the Help team
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Changing my rDNS
8 hours ago
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@MisterW - see tagging on another request of this class.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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