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Changing my rDNS

adamkimber2024
Newbie
Posts: 2
Registered: Tuesday

Changing my rDNS

Just signed up and activated static IP as need it for work but it says my rDNS will now be username.plusdsl.net

My username contains my full name which I'd rather not have on my rDNS for everyone to see.

How can I disable rDNS or have it changed to something like my-ip.plusdsl.net?
Tags (2)
7 REPLIES 7
jab1
Legend
Posts: 19,149
Thanks: 6,290
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Registered: ‎24-02-2012

Re: Changing my rDNS

@adamkimber2024 I have asked for this to be moved to the relevant board. A staff member will respond in the near future, asking for the required information to enable them to make the required changes.

John
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Changing my rDNS

Moderator's note:
Thread moved from Broadband to Everything Else

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

adamkimber2024
Newbie
Posts: 2
Registered: Tuesday

Re: Changing my rDNS

Thanks for moving this.

Is this something that I can contact customer support about or do I just need to wait for a rep to see this on the forum?

jab1
Legend
Posts: 19,149
Thanks: 6,290
Fixes: 289
Registered: ‎24-02-2012

Re: Changing my rDNS

I would wait for a staff member to see this, personally. Some of the front-line phone support can be a little 'under-trained'

John
MisterW
Superuser
Superuser
Posts: 16,249
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Registered: ‎30-07-2007

Re: Changing my rDNS

Is this something that I can contact customer support about or do I just need to wait for a rep to see this on the forum?

@adamkimber2024 one of the help team should spot this thread shortly and handle the request.

As @jab1 says, its not a common request and unless you get a very knowledgeable agent, front line support are unlikely to appreciate what you are requesting.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MisterW
Superuser
Superuser
Posts: 16,249
Thanks: 6,218
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Registered: ‎30-07-2007

Re: Changing my rDNS

I'll try escalating this to prod the Help team

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Townman
Superuser
Superuser
Posts: 23,989
Thanks: 10,192
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Registered: ‎22-08-2007

Re: Changing my rDNS

@MisterW - see tagging on another request of this class.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.