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Email address

kate1064
Newbie
Posts: 1
Registered: ‎29-11-2022

Email address

‎29-11-2022 1:53 PM

 

I was due to move house on 25/11 but the purchase house fell through. I still sold my house.

I contacted Plus net on the 18/11 and they said they would close my account but marked on it i had until 20 Feb to find a new house to avoid paying fees for cancelling whilst in contract. However emails and texts continued to be sent to me saying the router was being sent to new address and engineer booked as it was full fibre.

 

Yesterday i phoned the home movers team and because i had been a customer for many years they felt it was better to just close the account completely and when i was in new house set up a new account.

HOWEVER he failed to say i would not be able to use my plusnet email address at all. Everything is set up to this email and its a nightmare not being able to use it. Surely he should have pointed this out?

 

I am staying temporarily with relatives and struggling with the phone reception to speak to someone. 
Can anyone tell me have i lost all use of the email address now? 

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Penny
Superuser
Superuser
Posts: 1,437
Thanks: 876
Fixes: 8
Registered: ‎05-04-2007

Re: Email address

‎02-12-2022 3:08 PM - edited ‎02-12-2022 3:10 PM

 

Superuser escalation

The above post was escalated by one of the Superusers on 29th November 2022.

 

.

Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * personal website at pennymidasrollo.plus.com
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
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TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Email address

‎03-12-2022 5:45 PM

Hey @kate1064,

I'm very sorry to hear about this. I'm afraid that if the mailbox component on the account has been deleted, we wouldn't be able to reinstate it at this stage. I am very sorry for any inconvenience that this may have caused. I would advise to use an alternative email service that can be setup for free, such as gmail or Yahoo! email, moving forwards. 

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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