FFTP Upgrade

[#1]

So FTTP is now available for our property and I'm looking about upgrading from the Unlimited Fibre Extra package.

What I wanted to know is, if I upgrade and after the required equipment has been installed, will I experience any amount of downtime without internet during the switch over?

Or is it a case of, once the equipment is installed, the engineer wont leave until its confirmed the FTTP is fully up and running and we have internet access, at which point they'll then disconnect the old copper line?

[#2]

@DavrosT 

All things being well you should suffer little downtime - just the time taken to switch connections. If you are upgrading to the Hub2 you can plug that into your current connection in advance to sort out WiFi

Unless of course they remove the current copper line as part of the install. In which case it may be a couple of hours.

You are aware you lose your landline?

Brian

[#3]

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@DavrosT wrote:

So FTTP is now available for our property and I'm looking about upgrading from the Unlimited Fibre Extra package.

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@DavrosT 

Presumably the new FTTP infrastructure is Openreach rather than one of the Alt-Nets such as CityFibre?

Just asking as being BT owned, PN only use the Openreach network.

[#4]

Moderators Note

This topic has been moved from Full Fibre to Everything Else

[#5]

I depends....  on what needs to be done to install the new fibre and if any problems occur.

When I have full fibre fttp installed the OR engineer used the old copper cable to pull the new fibre cable across between a couple of poles (ours was an overhead cable across ours and the neighbours gardens.)  He obviously had to disconnect the old copper cable first to do this and then install the new fibre.  So we had an outage of a hour or so while all this happened.

Luckily there were no problems with the new full fibre install and it all worked once connected up, if there had been problems then of course we would have been without internet until it was sorted (and there are some horror stories when OR have isses.)

We agreed this with the engineer as it saved him quite a bit of time and he was mainly able to do this on his own.  We've been very happy with the installation and the service on full fibre (we had a long copper line back to the cabinet and poor VDSL connection.)  Our speed is now a consistent at our contracted rate of 74Mb down / 20Mb up (much improved over the variable 13Mb/1Mb we used to get at best over VDSL.)

[#6]

My downtime was seconds.
The OR engineer installed the ONT next to the existing master socket checked all was well (correct lights etc.) and only then unplugged the phone line from the router and plugged in the ethernet cable.
Did a speedtest and proved connection was ok then left.

[#7]

@dvorak 

I'm speculating here but I would image that with o/h feeds they'll remove the copper cable as a matter of course if it's an upgrade. If it's a new install along side the existing service then that's a different matter.

They are place to do so, the copper wire is no longer of any use due to Stop/Sell, it removes weight from the pole and is tidier.

Brian

[#8]

Just had the installation today.
I had no down time.

I'd already connected the Hub Two to my FTTC
Engineer connected FTTP next to it without removing original hardware. Also connected both to the hub.
Once the fibre box on the wall had solid light I disconnected FTTC from the hub, rebooted the hub, and all was fine.

(Laptop worked without hub reboot, but phone wasn't happy, I'm assuming some cached DNS details or similar)