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Google and YouTube think I am in France

Markwallwork0
Grafter
Posts: 36
Registered: ‎01-10-2018

Google and YouTube think I am in France

Hi my Plusnet router rebooted at the weekend and I presume got a new IP. Now all Google apps and YouTube think I’m in France . Bbc iPlayer and my banking apps appear fine

I submitted a location change to google but nothing has changed yet . Any suggestions ?
5 REPLIES 5
jab1
Legend
Posts: 19,269
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: Google and YouTube think I am in France

Google and Youtube obviously are using inaccurate/out of date location data. Where does this https://www.iplocation.net/ip-lookup say your location is?

John
Markwallwork0
Grafter
Posts: 36
Registered: ‎01-10-2018

Re: Google and YouTube think I am in France

That says Great Britain and various Plusnet locations across the country so yeah it’s a google issue

jab1
Legend
Posts: 19,269
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: Google and YouTube think I am in France

And Google won't amend/update their records at your request - that requires them to ask their Location Service Providers to supply up-to-date info (and pay for it) and then spend time and effort in updating their own internal records.

TBH, I'm a little surprised that they, of all company's, are so far behind the curve on this.

John
Markwallwork0
Grafter
Posts: 36
Registered: ‎01-10-2018

Re: Google and YouTube think I am in France

how to fix then? It was ok prior to the weekend. Shall I just reboot to get a new external ip and hope ? Must admit I didn’t have this problem once in the 5 years I was with BT

jab1
Legend
Posts: 19,269
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: Google and YouTube think I am in France

That is possibly the only way, but wait 15 minutes or so between switching of/restarting, as PN IPs are a bit 'sticky'. It may be an even better idea, if  feasible, to leave the Hub switched off overnight.

John