Neighbours Cable is Plugged into our Exterior Unit

[#1]

Hey,

We've discovered that, what we assume, is an engineer sorting the next doors internet has done a botch job and plugged their cable into the unit mounted on our exterior wall. Their house has their own unit, but they've opened our unit plugged it in and left it all exposed and in a terrible state. I've attached pictures. It's the black cable that comes from their porch, across the fence and is plugged directly into our box. As you can see, the casing is open and on the floor, and there's exposed wiring.

Can anyone advise me on what's going on here and what I should do about it? Sometimes I think we have unexplained connection issues, but I can't be sure.

Thanks.

[#2]

@rk1991 No promise this will work, but it's worth a try: 0800 023 2023 (option 1).

They should never do that, but I'm going to guess this work was carried out by a subcontractor, and they have been known to bodge jobs/cut corners.

[#3]

@rk1991 If there's no joy on the phone, there's a complaints form here:

https://www.openreach.co.uk/orpg/home/loadRaiseComplaint.do

[#4]

Moderators Note

This topic has been moved from Fibre to Everything Else

[#5]

@rk1991 As far as I know Openreach do not use any plug in connection on copper telephone circuits. That box looks like a virgin cable connection to me. I would suggest you get in touch with them There is phone junction box at the end of the black tube higher up the wall..

[#6]

Now you mention it, @RealAleMadrid , you could be right - but why install the neighbours cable up the wall of the OPs property without permission, and leave a trailing cable?  And why disturb that (possibly) Virgin cable connection - again, without permission?

[#7]

@jab1 Because they are cowboys.😁

[#8]

@RealAleMadrid Correct, but that doesn't help @rk1991 . Will be interesting to see what reply he gets from OR.

[#9]

I've finally found Virgin Medias live chat, so I've left all the information there awaiting response.

I'm inclined to go out there and just pull the cable my self, but I'm not sure what problems that may cause.

[#10]

@rk1991 So are these BT cables or Virgin Medias', and who is your ISP? Something isn't quite fitting right here.

[#11]

My other neighbour has said it's Virgin Media I should contact for our street, though he could be wrong. What's an ISP? 

[#12]

ISP = Internet Service Provider. So who are you with Virgin or Plusnet?

[#13]

Oh sorry, Plusnet.

Plusnet didn't have anything to do with this as far as I'm aware.

[#14]

OK, but as has been pointed out, that box at the bottom of your picture looks like a Virgin Media connection. And Plusnet wouldn't have anything to do with it - it would be either Virgins installers or BTOR.

[#15]

Does that change anything or is it still the same issue? Besides the terrible arrangement of the cables.