Plusnet Username publicly visible via IP Locators
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- Plusnet Username publicly visible via IP Locators
17-12-2022 9:44 PM - edited 17-12-2022 10:02 PM
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Hi,
Hoping someone can provide some assistance/feedback here.
I've recently become aware that my (and I presume your) account username is publicly viewable to anyone who knows your IP address. Pretty concerning when your username is your full name as is my case...
For example, if you head over to ip-tracker.org your username is completely visible on the 'Host Address' field as USERNAME@plus.com.
Obviously this is a pretty big security/privacy issue, I can't even find anyway to change my username so it is not my full name.
Does anyone have any experience with this or how we can fix it? I saw a similar thread which recommended this link, however it just leads to a generic support page.
EDIT: As far as I am aware I am on a dynamic IP (I don't pay for a static IP anyway). I've tested this externally as well to make sure it is not only visible when viewing from within my PlusNet account.
Thanks
Fixed! Go to the fix.
Re: Plusnet Username publicly visible via IP Locators
17-12-2022 9:57 PM
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AFAIK those on dynamic addresses are not exposed, and if you wish to change if you are on a fixed IP - by choice - a request posted on here will get picked up and actioned.
Re: Plusnet Username publicly visible via IP Locators
17-12-2022 10:00 PM
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Thanks for your feedback.
As far as I am aware I am on a dynamic IP - I certainly do not pay for a static IP anyway.
If someone is able to pick this up and remove my personal details that would be great.
Re: Plusnet Username publicly visible via IP Locators
17-12-2022 10:05 PM - edited 17-12-2022 10:05 PM
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Unfortunately, I am no longer a Plusnet customer, but from memory when I was, those on dynamic addresses were definitely not identified by user name - it was something like 'your IP-dyndns.something generic', but I can't remember. Maybe a Community member who is a PN customer can advise.
Re: Plusnet Username publicly visible via IP Locators
17-12-2022 10:07 PM
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Thanks John, appreciate your assistance.
Seems something has definitely changed because I am on a dynamic IP and my username is definitely visible. Seems like a strange way for PN to have this set up really.
Re: Plusnet Username publicly visible via IP Locators
17-12-2022 10:10 PM
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Re: Plusnet Username publicly visible via IP Locators
17-12-2022 10:16 PM
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I ask because legacy accounts usually have fixed IP for free. Also there is no monthly fee for fixed, it’s a one off charge.
Re: Plusnet Username publicly visible via IP Locators
17-12-2022 10:18 PM
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Cheers, @RPMozley . Did you get a fixed IP by default? I joined about 10 years ago and was always on a dynamic.
Re: Plusnet Username publicly visible via IP Locators
17-12-2022 10:19 PM
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I have just tried the link that you gave in your first post.
I don't see any reference to "Host Address", or my Plusnet Username.
What I do see though is a field named "Hostname", which has an IP address beginning 141 and ending with .dyn.plus.net
That 141.xxx.xxx.xx IP address is not the one showing currently on my router, which is begins 80.xxx.xxx.xxx
I do not have a static IP address.
Re: Plusnet Username publicly visible via IP Locators
17-12-2022 10:21 PM
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Cheers to you too, @Mr_Paul - that's what I had all the years I was a PN customer.
Re: Plusnet Username publicly visible via IP Locators
17-12-2022 10:26 PM
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Re: Plusnet Username publicly visible via IP Locators
17-12-2022 10:28 PM
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Thanks for the feedback guys.
@RPMozley I think this must be the case for me then, I've been with PN for a long time (I'd guess maybe 10years or more) so it must be grandfathered in on my account.
@Mr_Paul This is what I see, obviously I blanked my Username and IP out in this case.
@jab1 Thanks again for all your help/feedback with this.
Hopefully someone with the power at Plusnet can help/fix this.
Re: Plusnet Username publicly visible via IP Locators
17-12-2022 10:57 PM - edited 17-12-2022 10:59 PM
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You. must have been given a fixed IP address at some time. If you don’t want one the easy solution is simply to ask for this to be changed to dynamic.
Moderators Note
This topic has been moved from Broadband to Everything Else
Moderator and Customer
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Re: Plusnet Username publicly visible via IP Locators
17-12-2022 11:05 PM
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Hi @Baldrick1,
Thanks.
I'm not actually against having a static IP, I just didn't know I had one. I could actually make use of a static IP now I know its available.
I am against my username (and therefore full name) tied to my IP in a public space though - is there a way to remove the username whilst keeping the static IP?
Thanks
Re: Plusnet Username publicly visible via IP Locators
18-12-2022 12:28 AM
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By default the rDNS of a static IP address is the same as the URL which resolves to the address … which is usually a desirable security confirmation characteristic. The issue then arises where someone has used clearly personally identifiable information as their account name … they think that the security affirmation characteristic of rDNS is in itself a security concern.
Account names cannot be changed, however the rDNS of a fixed IP address can be changed - usually to ip-address.plus.com
A request here for that to be changed is usually picked up by the staff.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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