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Plusnet app for mobile phones

deadhead02
Newbie
Posts: 6
Registered: ‎02-11-2017

Plusnet app for mobile phones

‎13-05-2024 4:51 PM

Decided to download the app - but it will not let me sign in. I have tried my account number, my email and my phone number but it says my details are not recognised. I can sign in to my account on my pc so I have correct details. HELP please!

 

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MisterW
Superuser
Superuser
Posts: 16,332
Thanks: 6,263
Fixes: 448
Registered: ‎30-07-2007

Re: Plusnet app for mobile phones

‎13-05-2024 4:56 PM

The Plusnet app is only for a Plusnet mobile phone account not a Plusnet broadband account.

I'm guessing that you haven't got a Plusnet mobile account as they are closing the mobile service down.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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deadhead02
Newbie
Posts: 6
Registered: ‎02-11-2017

Re: Plusnet app for mobile phones

‎14-05-2024 12:47 AM

Thank you, you are correct I only have broadband. Cannot believe the time I wasted!
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