Static IP gone
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- Static IP gone
18-08-2024 9:23 PM
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I have had a static IP for many years. Today my IP address has changed (don't know if it is a new static or not). I also noticed when checking my ip address that there was (briefly) an IPV6 address listed, although that has disappeared.
If there is a PN rep around please can I have my original IP address back?
Fixed! Go to the fix.
Re: Static IP gone
18-08-2024 10:15 PM - edited 18-08-2024 10:30 PM
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This is weird - my router is showing the correct WAN IP address but both my laptop and iphone are showing a different (and same) IP address. The iphone is also showing an IPV6 address I think. My VPN app (Surfshark) is turned off on both.
Have just checked wife's iphone, it too is showing the same rogue IP address and an IPV6 address. It does not have any vpn app at all installed
Some more digging:
Speed tests at the router are fine (805/104 Mbps) but at the wireless clients the ISP is now listed as BT and the speedtest shows 8/9 Mbps
Something seems to have gone very wrong
Re: Static IP gone
18-08-2024 11:44 PM
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OK last post before bedtime
It may be that this oddity only affects devices connected wirelessly to the router. They are all somehow picking up the same external IP address, which is not my static IP address. My only computer with a wired connection has the correct IP address and seemingly a full speed internet connection
Router is an ASUS RT-AX68U
Now I'm not sure which end the fault lies; and ideas gratefully received
Re: Static IP gone
19-08-2024 7:30 AM
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I know its the obvious one, but are you sure your wireless devices aren't connected to someone else's wifi ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Static IP gone
19-08-2024 8:18 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Static IP gone
19-08-2024 9:36 AM
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Thanks for the replies.
Definitely not connected to someone else's wifi and I don't have any powerline WAPS. ( There are only 3 other wifi networks in range, and mine are obvious from the names).
I left everything off overnight, no change. Wireless devices are somehow getting the same spurious external IP address even though I can see them connected in the router stats page. It's as if they are being tunneled like a vpn. Another odd thing is that the external IP address they are picking up IS listed as a BT address local to me
I have now noticed that this problem affects mostly clients connected to the 5Ghz band (but not exclusively, my phone stubbornly refuses to pick up the correct address whichever band it is connected to)
I think the next step is probably a factory reset of the router, or even to dig out the PN router which is still in its box unwrapped
Re: Static IP gone
19-08-2024 11:37 AM
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@beeceegee I see your router allows 2 seperate lan connections. Not knowing the router's history I suspect it could have become slightly confused. Best bet is a full factory reset..........
Re: Static IP gone
19-08-2024 11:53 AM
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Thanks for the reply
Had router from new, only ever been on PN.
A long shot, but wondering if the ONT is involved somehow, finding it odd that the rogue IP address appears to be quite local to me. I'll reboot it and if that doesn't work reset the ASUS, and if that doesn't work swap in the PN router
Re: Static IP gone
20-08-2024 11:47 AM
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Hiya @beeceegee,
Thanks for getting in touch, I can see any change on our side.
Can you PM me what the IP address was before and what it is showing as now?
Re: Static IP gone
20-08-2024 2:12 PM
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Thanks for the reply
I'm now thinking that @MisterW was correct in thinking another local network is interfering, just not sure how. There are only a few networks nearby, all have BT labeled wireless. I always change my network names (to ancient Roman authors) to avoid confusion. Internal network has always been 192.18.1.xxx. On Sunday we noticed many attached devices running slow. On investigation we discovered that all the devices were properly logged on to my wireless networks, however external IPs were being reported as an address within the BT IP pool. This seemed to affect mostly devices connecting on the 5Ghz band although a few others were intermittently affected, including wired devices. At all times the Asus router reported the correct WAN IP
So yesterday I substituted the PN router for my Asus. When the problem persisted I guessed that the other network must also be using the 192.168.1.xx range so changed my range to 192.168.2.xxx and spent the rest of the day trying to reconfigure my devices (the dishwasher still steadfastly refuses to play nicely!)
I will have to reintroduce the Asus at some point, as the PN router wireless cannot make full use of a 900/100 connection. Things seem stable at the moment, just a couple of devices to reconnect.
If anyone has any theories about what happened......
I have PM'd the WAN addresses
Re: Static IP gone
20-08-2024 3:23 PM
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If your router was showing the correct WAN IP but some devices are showing a different public IP (via whatsmyip) , then those devices are not connected via your router!
How they ARE connected, well that's a different matter...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Static IP gone
20-08-2024 3:49 PM
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Is one of you mobile devices creating a hot-spot and it is strong that your router wifi, therefore connects first. Or, are they connecting to the BT hot-spot wifi network, hence the BT address
Re: Static IP gone
20-08-2024 6:39 PM
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Can't argue that However I have just done an experiment with my one wired only computer. I had set it with a static ip address in the 192.168.2.xx range, which is the range set in the router. I changed the connection to dhcp, whereupon it acquired an address in the 192.168.1.xxx range. A check on whatsmyip showed the rogue BT IP address, and a quick dig around on 192.168.1.254 revealed what appears to be a BT hub at the other end. So how is that not connecting via my router?? It is also showing up in the list of connected devices in my router's Hub Manager.
This is getting quite scary
Brian
Re: Static IP gone
20-08-2024 7:23 PM
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@beeceegee Does your router have an enabled guest network option ?
Re: Static IP gone
20-08-2024 7:27 PM
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It's a PN Hub 2, pretty sure it doesn't have a guest network option
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