Static IP not working

[#1]

Hi all, I have recently enabled Static IP shortly after renewing my contract with Plusnet. At first the portal seemed to be in a state of locking changes down due to changes to my account related to the renewal, but afterwards, the portal still had some weirdness when I was trying to activate Static IP.

Later, the Static IP options seemed to vanish so I called customer services, they reassured me that the Static IP had been allocated and would be working soon.

Now, several days later, I am still being assigned an IP from the dyn.plus.net range. Forward lookups on <username>.plus.com show no entry in DNS.

I am using my own router (Plusnet is set to modem-only mode), but I understand from other posts here that this should work fine.

[#2]

I suspect you'll need to disconnect or power-cycle your router to make it request the new static IP...

I don't think you'll get a personal reverse or forward DNS record unless you specifically ask plusnet to do it... (I just took a random look at a couple of IPs close to mine, and there wasn't a reverse DNS for them)

[#3]

I don't think you'll get a personal reverse or forward DNS record unless you specifically ask plusnet to do it.

If you have an active static IP , then <accountname>.plus.com should resolve to your static IP and (by default) a reverse lookup on the IP should give <accountname>.plus.com

[#4]

I have tried disconnecting and rebooting it.

[#5]

@ChrisI I have definitely fixed it now. Give it a reboot.

[#6]

Thank you @willcutforth, the router has now picked up the static IP!

Is it possible to set up rDNS as that seems to be empty? I prefer <ip>.plus.com rather than username, if possible.

[#7 · Accepted solution]

Hi @ChrisI 

We can get that sorted for you.

I just need you to drop me a PM confirming you're happy to make the change