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Unable to buy a bolt on

MW32
Newbie
Posts: 1
Registered: ‎16-10-2022

Unable to buy a bolt on

‎16-10-2022 5:38 PM

Having great difficulties. Am in Germany, data has run out. All attempts to buy a bolt on fail, with multiple untrue reasons given. All attempts at contact fail. Phone calls are ended instantly. Chat is not chat and is useless. Shocked at the appalling service.
Does any have any advice? Are calls ended by Plusnet because I am not in UK? Is there any method of communicating with a human being?
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SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Unable to buy a bolt on

‎19-10-2022 11:16 AM

Hiya @MW32, 

 

I'm really sorry for the experience you have had trying to add a Bolton, I can fully appreciate the hassle it is causing. 

 

Have you tried the text options here?

 

If these also don't work please get PM me your mobile number and full name, so I can look into this further. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
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