Viewing open tickets
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Viewing open tickets
25-04-2021 10:27 AM
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At the moment, the link: 'view all questions' doesn't seem to work on both of the browsers that I use: i.e. Safari and Chrome. This is from the home page page of my account. Is it just me? How do I view open tickets?
Re: Viewing open tickets
25-04-2021 11:51 AM
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That link does work for me using either Chrome or Edge on a laptop running W10.
Have you got any add-ons (ad blockers etc) enabled on your browsers as sometimes they can interfere and prevent links working?
Re: Viewing open tickets
25-04-2021 1:54 PM
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Thanks very much for replying. I'm using an Imac / Ipad with Safari or Chrome. I don't think it's add-ons etc. The link has always worked for me before. This is a very recent phenomenon
Re: Viewing open tickets
26-04-2021 5:08 PM
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I'm having the same problem. I wanted to see whether Plusnet had made any progress on my billing problem which was reported 11 weeks ago. Preventing me accessing the ticket could be a cunning ploy to stop me finding out that they haven't resolved the problem. Am I letting my cynicism get the better of me?
I did manage to get at the question eventually via the link https://portal.plus.net/wizard/?p=search which was suggested in another forum answer.
The Member Centre in general seems to be very flaky. You'd think that an IT company would be able to design a usable customer website, wouldn't you?
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