rDNS change request on my static IP

[#1]

Hi there,

I used to be able to contact rDNS team to make a change, but I cannot find any way to contact now. Could I please request an rDNS change on my account? I have rDNS set with my own host/domain and would like to change it.

Thank you!

Chris

[#2]

Managed to call through and call handler Josh managed to sort on the phone. 

Many thanks!!

[#3]

Well plusnet said they were doing it last wednesday and still not changed my rDNS. I'll leave until this wednesday when I get time and will phone up yet again. 

[#4]

Hi @chrisn0123

I'm really sorry to hear this still hasn't been done.

Can you drop me a PM with the full details so I can look into this for you?

[#5]

Thanks Matthew, I have sent you a DM with details.

Best wishes,

Chris

[#6]

Had no reply so far, will be phoning through tomorrow. Don't say you'll deal with it and then don't bother even replying. Complete waste of my time.

[#7]

Hi Chris, I'm sorry you've not heard back from us yet. It's just because we've been considerably busier than anticipated recently. I've picked this up now and will raise the request over to the right team to get your rDNS updated.

[#8]

Hi Adam,

Please can you look into it for me? I called again Wednesday this week and was assured it was being sorted. I can see the reverse lookup is still showing my host/domain and not set back to generic plus.net one. Was Lisa who took call this week.

It may just be on internal helpdesk for DNS team and in queue, if there no probs as long as actioned when can.

Thank you,

Chris

[#9 · Accepted solution]

Hi Chris, I'm sorry that's not been picked up yet, it's still with our net ops team so should get picked up in the next day or two.

[#10]

Hi Adam,

Thanks very much!! All sorted today and rDNS changed ok. Please pass my thanks on to the DNS team as well.

Best wishes,

Chris