Broadband speed drop
Thanks jab 1
BTW Performance tester 17.57mbps download 6.16 upload no faults showing today but was showing faults a couple of days ago.
Quite line ok.
Line tester?
| Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date | WBC SOGEA Availability Date | Left in Jumper | ||
|---|---|---|---|---|---|---|---|---|
| High | Low | High | Low | |||||
VDSL Range A (Clean)  |
34.7 | 22.4 | 7.1 | 5 | 20 | Available | Available | -- |
| VDSL Range B (Impacted) |
34 | 20 | 7 | 4.7 | 16.5 | Available | Available | -- |
| Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Range (Mbps) | Availability Date | FTTP Install Process |
|---|---|---|---|---|---|
| FTTP on Demand | 330 | 50 | -- | Available | -- |
| ADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | ADSL Availability Date | Left in Jumper |
|---|---|---|---|---|---|
| WBC ADSL 2+ | Up to 2.5 | -- | 1 to 4 | Available | -- |
| WBC ADSL2+ Annex M | Up to 2.5 | Up to 0.5 | 1 to 4 | Available | -- |
| ADSL Max | Up to 2 | -- | 1 to 3.5 | Available | -- |
| WBC Fixed Rate | 1 | -- | -- | Available | -- |
| Fixed Rate | 1 | -- | -- | Available | -- |
| SOADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | WBC SOADSL Availability Date | Left in Jumper |
|---|---|---|---|---|---|
| WBC SOADSL 2+ | Up to 2.5 | -- | 1 to 4 | -- | -- |
| SOADSL Max | Up to 2 | -- | 1 to 4 | -- | -- |
| SOADSL Fixed Rate | Up to 1 | -- | 1 to 3.5 | -- | -- |
| Observed Speeds | VDSL |
|---|---|
| Max Observed Downstream Speed | 19.99 |
| Max Observed Upstream Speed | 6.33 |
| Observed Date | 2021-12-10 |
| Other Offerings | Availability Date |
|---|---|
| VDSL Multicast | Available |
| ADSL Multicast | Available |
| Premise Environment | Status |
|---|---|
| Bridge Tap | N |
| VRI | N |
| NTE FacePlate | N |
| Last Test Date | 01-12-2021 |
| Exchange Product Restrictions | Status |
|---|---|
| FTTP Priority Exchange | N |
| WLR Withdrawal | N |
| SOADSL Restriction | Y |
The exchange is not in a current fibre priority programme
Thanks for looking
Mick
@JAB 1
I am approximately 1k from the VDSL box (fibre box?) and 4k from the exchange so yes very rural. For information my neighbour 80 M further from the box almost never has a problem and constant speed around 24mbps he is with BT not that it should make a difference.
For information.
I have been with Plusnet for a number of years during which time I have had an untold number of Openreach engineers visit the last of which (3months ago) said a section of the copper line had been replaced, the line in was clear and around 31mbps, He also checked my house wiring, box etc no faults, but suspected the router was faulty. Plusnet insisted it was not faulty and reset it from their end which gave me a speed of 28+mbps so I guess the Plusnet engineer was correct. when the router speed dropped to 20ish mbps I contacted Plusnet and was told the line speed was showing 31mbps but as I was still getting more than my 15mbps guaranteed speed they would not do anything! Pathetic really.
I have reset the Hub 1 router etc. before posting. Not sure if it needs a firmware/software update.
I mistakenly? thought the test you asked for was a line test sorry.
Thanks for your help
Mick
As requested
Mick, looking at that BTW report above, you should really be getting around the 30Mb/s mark. Distance from the exchange is irrelevant, but over half a mile from the cab will reduce your speeds. Can't remember the distance/speed reduction correlation off the top unfortunately.
The final piece of the jigsaw - for non-PN people to help - is your Hubs Help Desk page - the picture below should help you find it.
Thanks for your post @mickatmian
I'm sorry to see you're having speed issues. I've tested your line today and the tests aren't showing definitive causes for this but I can see your speed is artificially restricted to 20mbps by automated software at the cabinet (the green box in the road) so I've arranged for your line to be reset.
This should go through within 3 working days and you should see an improvement afterwards.
Hello @mickatmian
DLM is automatic, it's software which will cap the line if it finds that it's unstable. This will explain why the cap was lifted, but has been put back on. If DLM detects quite a few drops on the line, it'll slow it down to preserve stability. 
