CEO email - NO Broadband for 4 days

[#1]

We’ve been trying to resolve a NO broadband /Wi-Fi issue for 4 days.
Plus Net customer service is shocking and after days of broken promises, no response and no progress I was at a loss at what to do next. Just tried emailing the CEO in the hope he can get his team to do their job!
In the meantime does anyone know how to resolve what’s Ben described as a No Sync issue?
We’ve tried factory reset on hub, tried unplugging all cables and tried the normal switch everything off and then on routine.
Thinking it must be an eternal exchange issue but can’t get Plus NET to do anything to fix it.
Any help really appreciated!
Thanks so much

[#2]

Follow appropriate link below.

[#3]

Hey there @Grahamwakeman I can see this has been raised to our higher level escalations team and they have tried to call you today about this on https://www.plus.net/wizard/?p=view_question&id=234656850