Fibre dropouts, and bad wifi
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Fibre dropouts, and bad wifi
- « Previous
- Next »
Re: Fibre dropouts, and bad wifi
10-01-2022 4:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So.... the plot thickens Haha... engineer has been AGAIN, he had to re-earth my line, openreach can see a unstable line, he has run various test's, he cut ends of master socket wires so a new wire was exposed and connected. He has also done a new fibre port at exchange box, so he is hoping it will make the line stable, until the big fix can be done.... this is where the plot thickens, turns out I am not the only person on our estate (little town in the middle of the country side in sunny old devon, which the estate is home to around 150 houses) that is suffering with broadband dropout, freezing, buffering, slow speeds ect, it's a estate wide problem. Openreach has said its 'noise' on the lines and it's happening from exchange box to estate
Re: Fibre dropouts, and bad wifi
10-01-2022 8:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Fibre dropouts, and bad wifi
10-01-2022 8:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Town man that makes total sense to you but not me haha, however considering its across all broadband suppliers I cannot put any fault on plusnet for acting so quick. I will speak with someone to work out where we go from here, and thanks to all for your help
Re: Fibre dropouts, and bad wifi
11-01-2022 8:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @Sselby123
I'm glad to see the engineer's carried out a thorough investigation and done a fair amount of work to try to fix, though your speed hasn't improved by much, hopefully your connection overall is better.
The engineer's passed the fault we've raised back to us as resolved, but their notes do suggest a wider problem they're looking at fixing for everybody and that they've made their Patch Lead aware.
Regarding where we go from here, it's tricky because with the supplier fault closed we won't receive updates on any further work they may be carrying out, so we could ask you to keep an eye on things and if your service doesn't improve or gets worse, let us know and we'll be happy to arrange another engineer to take another look and provide an update.
What are your thoughts?
Re: Fibre dropouts, and bad wifi
11-01-2022 9:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good morning Gandalf, Openreach engineer did say he was leaving it open for a few days, obviously not. I can keep an eye on things my end to see what work they will end up doing, as quite a few of us residents have reported problems.
As for where we go from here I'm not totally sure, as the fault isnt with me or plusnet. Openreach did say if the line becomes very unstable then it may be worth dropping back to 40/10, but I'm not even sure that will help if it's a 'outside and estate' problem. I'm happy to sit tight for now knowing this and fingers crossed Openreach can correct the problem. They are trying to do a fix without tearing up the road as all our services are underground
Re: Fibre dropouts, and bad wifi
11-01-2022 1:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello, thanks for getting back to me.
No problem, let's see how it goes over a full week as that'll provide the engineers a bit of time for an investigation they may be carrying out in the background, but if your service doesn't improve or gets worse, I'd recommend we arrange another engineer as your speed is under-performing below the supplier expectations for your line, unless you'd like to try going back to 40/10 as in theory you may not notice the drops as much if at all on a slower speed.
Let us know how it goes.
Re: Fibre dropouts, and bad wifi
14-01-2022 10:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good morning, since tuesday weve had a few drops in speed and have had to reset the hub. I did see BT at the exchange box Tuesday morning but since then havent been able to see or hear about any work as my children have caught covid so we are all in isolation until wednesday next week at the earliest. I dont think they have investigated yet as no one on estate has said anything and we havent had any major dropouts (that's if we do if and when they sort it). Not much to this post except to keep you updated my end.
Re: Fibre dropouts, and bad wifi
14-01-2022 1:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre dropouts, and bad wifi
16-02-2022 7:03 PM - edited 16-02-2022 7:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre dropouts, and bad wifi
16-02-2022 9:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hiya @Sselby123,
I am happy to hear that you are feeling better and I am sorry the issue with your connection is not resolved.
We defo need to arrange another engineer, please can you add your availability to the ticket here and let me know so that I can pick this up for you.
Re: Fibre dropouts, and bad wifi
23-02-2022 3:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
They also have said that they apparently have asked broadband suppliers to not send engineers to the estate as they know there is a problem and are trying to sort it, which I can see being a good idea until something goes completely wrong and a engineer is needed. The problem seems to be the cable that goes from exchange box to estate, about 200 pairs are running through one cable and is causing a lot of 'noise' and the road/hill it needs to travel it seems to not like half way up.
However with mine they may see a issue as most days at around 10am I have to reset the hub as my speeds are dropping to 0.02mps which will then mean a reboot. Not entirely sure what is going to happen and when all I know is that since December I have had to reset my hub daily to get interet into the house.
Re: Fibre dropouts, and bad wifi
23-02-2022 5:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If something switches on at the same time of day and puts out a blast of REIN as it warms up then there is a fair chance that susceptible circuits will be impacted.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Fibre dropouts, and bad wifi
24-02-2022 9:25 AM - edited 24-02-2022 9:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks a lot for getting back to us @Sselby123 and I'm really sorry to hear that your services have not imp[roved. I've tested the line again this morning and it does appear that speeds are now coming through at 45.0 Mbps. I can't go as far back as December on the RRT, but it does show fluctuating speeds and numerous disconnections.
Going forward, we theoretically could arrange another engineer visit, maybe another engineer can spot something that the previous one didn't, however if this issue is being caused by a wider Openreach infrastructure issue, it might be a case of hanging fire until they're able to resolve it. Speeds are currently just above your MGS at the moment.
- « Previous
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Fibre dropouts, and bad wifi