Fibre to home but no speed upgrade.
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- Fibre to home but no speed upgrade.
21-08-2022 9:56 AM - edited 21-08-2022 9:57 AM
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Any idea when we should actually start to see our speed increase, especially given we’re now paying for something we’re not getting.
Fixed! Go to the fix.
Re: Fibre to home but no speed upgrade.
21-08-2022 10:01 AM
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@AWhite12345 have you received the 'your product change is complete' email since the engineer finished the installation ? and have you rebooted the router since then ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Fibre to home but no speed upgrade.
21-08-2022 11:16 AM
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Can you clarify what you mean by ‘reboot’, is that a:
1. Turn off wait 10s turn on
or
2. Factory reset
or
3. Is there a reboot button in the system UI somewhere?
Re: Fibre to home but no speed upgrade.
21-08-2022 11:23 AM
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1. Turn off wait 10s turn on
@AWhite12345 that's the simplest method
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Fibre to home but no speed upgrade.
21-08-2022 12:42 PM - edited 21-08-2022 12:45 PM
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@AWhite12345 wrote:
2. Factory reset
or
3. Is there a reboot button in the system UI somewhere?
Yes, There's a hole on the back just above the Power In connector. Push a paperclip or similar in here, keeping the switch closed until you get a Green light.
Alternatively, Log in to the Hub and go to the Advanced Settings, enter your password then go in to the System settings
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Re: Fibre to home but no speed upgrade.
21-08-2022 1:09 PM
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Yes, There's a hole on the back just above the Power In connector. Push a paperclip or similar in here, keeping the switch closed until you get a Green light.
@Baldrick1 won't that do a factory reset ? I didnt think @AWhite12345 wanted a factory reset , just a restart to drop and reconnect the ppp session.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Fibre to home but no speed upgrade.
21-08-2022 1:11 PM - edited 21-08-2022 1:12 PM
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Yes it will. There is no soft reboot function of which I am aware. I was responding to the 2. Factory Reset option in the OP's post.
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Re: Fibre to home but no speed upgrade.
21-08-2022 1:20 PM
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Do I need to do the factory reset, or just wait for a plusnet person to test the line?
Re: Fibre to home but no speed upgrade.
21-08-2022 1:26 PM
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@AWhite12345 no you shouldnt need to do the factory reset. It's looking like a staff member is needed to check your account.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Fibre to home but no speed upgrade.
21-08-2022 1:32 PM - edited 21-08-2022 1:33 PM
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Re: Fibre to home but no speed upgrade.
21-08-2022 1:36 PM
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So there is. Talk about not being able to see your nose in front of your face!
Thanks.
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Re: Fibre to home but no speed upgrade.
21-08-2022 2:38 PM
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My excuse is I'm not currently using the Hub 2😀
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Fibre to home but no speed upgrade.
21-08-2022 9:11 PM - edited 21-08-2022 9:12 PM
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Thanks all for the input so far
Re: Fibre to home but no speed upgrade.
24-08-2022 12:34 PM
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Hi @AWhite12345. I’m so sorry for how long it’s taken to get back to you! We’re quite busy right now, so it’s taking a longer than we’d usually like to get back to customers.
I'm sorry that you've not seen an increase in your speed after upgrading to Fibre to the Home and I appreciate the disappointment that this must have caused. Please can you send me your account username over on a private message and I will look into this for you.
24-08-2022 4:40 PM
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The issue has now been resolved, an engineer came out today and replaced the white fibre box inside the house.
Thank you
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