Full fibre LOS light on

[#1]

Hello, I have just got home and have the red LOS light on the Openreach box, I have tried resetting the box numerous times and still the light comes back on. Is there someone who knows how to fix this?

[#2]

@crash19999  There's no way you can fix it, you need to report a fault to Plusnet. LOS means loss of signal, there is a break in the fibre somewhere, or a fault at the exchange end.

[#3]

Thank you for the reply will contact them now.

[#4]

Hey there @crash19999

Sorry about the issues with you BB I can see you have contacted and got an appointment booked. Do you need me to do anything else?

[#5]

I am having the same issue. How can I report it? Please help.

[#6]

https://www.plus.net/help/report-a-problem/broadband/

[#7]

@MisterW yeah thanks. I got there but it is not helping. I have the Openreach box LOS red light on, which means it is an external issue and just needs reporting to Plusnet. I sent a text as instructed and even called, but I am not sure whether my issue is being investigated because I received no feedback from anyone.

[#8]

Login to your account and see if there any any 'tickets' (questions) . You may need to use the link https://www.plus.net/wizard/?p=search when logged in. Look for open questions and closed questions

[#9]

No open questions :(((

[#10]

In that case, I suggest calling in again to check that the fault has been recorded

[#11]

Morning @irenec86 

I'm sorry to hear that your connection is down at the moment.

I can see you've spoken with our support team about this and an engineer is due out today.

Let us know how you get on