Full fibre installed 15 May but never worked!

Wen · ‎09-06-2023

After 26 days I still have no internet! It was installed 15 May but never worked - I’ve had 8 engineers not to mention 3 that never showed up - 18 text messages and numerous emails - I’m at my wits end and want my old router back - this is making me ill - who can I get to help?

MatthewWheeler · ‎01-01-2012

Evening @Wen

I'm really sorry to hear that you've got no connection at the moment.

I can see my colleague in our High Level Escalations team has ownership of this for you and they'll be in touch as soon as they know more

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

dvorak · ‎11-01-2008

Moderators Note

This topic has been moved from Broadband to Full Fibre

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Full fibre installed 15 May but never worked!

Full fibre installed 15 May but never worked!

Re: Full fibre installed 15 May but never worked!

Re: Full fibre installed 15 May but never worked!