IP Profile reset request

[#1]

@Baldrick1 The OP is on 289.1.1 FW.

[#2]

Just done a anothe restart. went from 8mb to 35mb/s see attachment.

Seems the only thing to do at the moment is restart the router. seems to be a weekly to bi weekly thing i need to do to keep the connection some what in check

[#3]

I appreciate the  the help time and effort from you guys though. Thank you.

But yes ethernet just isnt a viable option without making plenty of holes in the house

[#4]

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@BlackEagle wrote:

Seems the only thing to do at the moment is restart the router.

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If it were me I would get a BT Smarthub from an auction site. They go for very little money. You will find setting instructions and other information pinned to the top of the Router boad

[#5]

Hey @BlackEagle

Thanks a lot for reaching out and I'm sorry to hear about the problems you've been having with your service. I've not been able to locate your Plusnet account through your community profile. I'd be more than happy to run some tests on your service to offer any further suggestions if you'd like to send me a PM with your account username.

Moderator's note(s):

Edited as requested by Op

[#6]

@adam945  You've done it again, I've not been able to locate your Plusnet account.😁

[#7]

Hello @BlackEagle

Thanks a lot for reaching out and I'm really sorry to hear you've been having problems with your broadband speed. I'd agree with @jab1 on this one, in that the issues do appear to be with the wireless connection. All of our broadband tests on the line are showing no faults with the service, which is also syncing at 73.6 Mbps.

Are you able to send us a screenshot from your Helpdesk page on your Hub One? his will basically tell us what speeds your router is receiving from the Openreach network, and serves pretty much as a wired speed test if you're unable to connect a device via Ethernet.

Also, I understand that nothing may have changed in terms of your setup, however your wireless environment might have, so it's sometimes handy to change your wireless channels every now and again. Speeds also depend on what's being done on other devices that might be connected to the router at an given time.

I'd be able to go into your router settings and make a couple of changes, which might help, this may knock your connection off for a minute or two though, so please let me know if that's okay before I go ahead.

KBD

GEA Test Detail
Circuit ID	NA	Service ID

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	73.6 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	439.4
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-80M Downstream 3dB, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2021-10-25T18:45:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	73.0 Mbps	73.6 Mbps	73.4 Mbps
Up Stream Line Rate	20.0 Mbps	20.0 Mbps	20.0 Mbps
Up Time	798.0 Sec	900.0 Sec	899.7 Sec
Retrains	0.0	1.0	0.0

Radius

[#8]

I believe I already have in one the previous posts a screenshot of the help desk.

If i remember correctlyI've had a laptop connect temporarily via ethernet and was only recording say +3mb faster connection vs wireless at the time. 

Also according to speedtest.net  Im currently at 49mb up and 18.9mb down. still 16mb slower than the 65mb i was having over a year ago. However the stability of the connection isnt stable and speeds vary alot

[#9]

@BlackEagle Yes, you did post a Help Desk screenshot (in message #8, @adam945 ), but a current one to compare would be useful.

Your connection to the hub was showing as 72.928Mbps at that time, and yet you were reporting much slower throughput, which means (AFAIK) that the problem is in your local environment - i.e. downstream of the router.

Your connection is stable - as shown in Adams Radius report above.

[#10]

Helpdesk

[#11]

Thanks for that, @BlackEagle . Your connection is stable at a very good rate, so the issue is, as said previously, somewhere in your local environment. If you were getting 65Mbps previously, you should be getting 65/70 now.

I'm no networking expert, but it is a thought - is your computers network adapter failing? Don't ask me how you can check, though - I have no idea.

[#12]

I know I'm not a PN customer, and my route to the BT tester will be totally different, but my result below is in line, consistently, with the below screenshot.

[#13]

When no one is using the internet, on a good day( where its not a atupidly slow speeds) 45mb is the highest achieveable in the past 6 months+

I've also tried splitting the 2.4ghz and 5ghz into two seperate connections but that made no difference on either and reverted it to default after

[#14]

This topic  is going around in circles. Looking back through posts the problem is purely wireless.

@BlackEagle has stated that he has to use wireless. An Ethernet cable 40m long would otherwise be required. This suggests to me that the wireless range of the average router is being pushed beyond the reliably usable limit.

Reference to this suggests alternative ways of addressing this problem: https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Distributing-Data-around-Larger-Proper...

[#15]

@Baldrick1 Totally agree this is a wireless issue, but as the OP claims he got 65Mbps previously, I still wonder if the wireless adapter is at fault?