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IP Profile reset

ErTnEc
Grafter
Posts: 40
Thanks: 3
Registered: ‎02-07-2015

IP Profile reset

‎05-12-2021 8:23 PM

Hi, can the IP profile on my line be reset please? I've been syncing now at 60mbps since September 24th, yet my IP Profile is still locked at 47.37.  Can this be reset please to the correct profile for the current sync speed?

 

Thanks

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,642
Thanks: 10,226
Fixes: 1,607
Registered: ‎21-04-2017

Re: IP Profile reset

‎06-12-2021 12:45 PM

Thanks for your post @ErTnEc

Where about are you seeing an IP profile of 47.37mbps? I've run tests down your line and I can see your sync speed's banded at 60mbps. In any case, I've arranged for a line reset now. This should go through within the next 3 working days. 

Let us know how it goes Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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