Insane packet loss since 29/10/2021 @ 14:00pm

[#1]

Hello forums,

I recently started having issues all day today regarding packet loss - My connection is stable and I have internet access however every two minutes or so on the dot I will have roughly 3-10 seconds of packet loss consistently. This is causing me all sorts of drama online and has made most of my browsing and entertainment non-existent tonight.

I figured, I'd leave it for a few hours and hope it'll improve by the night time when it comes to playing some games with the lads however thats been entirely ruined, here is a pastedump of a WinMTR to a games server(which is not the only thing I am having this issue with(That includes Discord, other games, twitch, youtube and Spotify))

Spoiler

1. |------------------------------------------------------------------------------------------|
2. | WinMTR statistics |
3. | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
4. |------------------------------------------------|------|------|------|------|------|------|
5. | PNHUB1 - 0 | 391 | 391 | 0 | 2 | 13 | 2 |
6. | 172.16.10.207 - 2 | 370 | 365 | 4 | 16 | 2722 | 10 |
7. | 133.hiper04.sheff.dial.plus.net.uk - 94 | 83 | 5 | 7 | 600 | 2948 | 7 |
8. | 132.hiper04.sheff.dial.plus.net.uk - 2 | 370 | 365 | 7 | 19 | 2723 | 11 |
9. | peer7-et-3-1-4.telehouse.ukcore.bt.net - 2 | 370 | 365 | 7 | 20 | 2722 | 11 |
10. | 166-49-214-194.gia.bt.net - 2 | 370 | 365 | 7 | 19 | 2722 | 13 |
11. | bbr02.lon01.networklayer.com - 2 | 370 | 365 | 8 | 20 | 2723 | 13 |
12. | ae5.cbs01.tg01.lon01.networklayer.com - 66 | 109 | 38 | 0 | 9 | 17 | 9 |
13. | ae0.dar01.lon06.networklayer.com - 2 | 374 | 370 | 9 | 20 | 2731 | 15 |
14. | 83.76.b09e.ip4.static.sl-reverse.com - 2 | 374 | 370 | 9 | 21 | 2734 | 12 |
15. | a7.76.b09e.ip4.static.sl-reverse.com - 2 | 370 | 365 | 9 | 20 | 2724 | 11 |
16. | bb.91.b09e.ip4.static.sl-reverse.com - 2 | 370 | 365 | 8 | 20 | 2722 | 14 |
17. |________________________________________________|______|______|______|______|______|______|
18. WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Any help fixing this issue would be fantastic, I will check again in the morning and follow this post up should anything change however I do not expect any changes to happen over night.

Thanks in advance,
Chris.

[#2]

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[#3]

Morning crew slight update on the issue;

I noted that my ISP did a forced reset of some sorts around 01:00am while I was still doing some testing and for the most part the issue seems to of resolved itself.

Been doing some more testing this morning while running a WinMTR and here are the results;
https://pastebin.com/N9JStaiw

Spoiler

1. |------------------------------------------------------------------------------------------|
2. | WinMTR statistics |
3. | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
4. |------------------------------------------------|------|------|------|------|------|------|
5. | PNHUB1 - 0 | 434 | 434 | 1 | 1 | 7 | 3 |
6. | 172.16.10.207 - 0 | 434 | 434 | 4 | 5 | 31 | 5 |
7. | 129.hiper04.sheff.dial.plus.net.uk - 98 | 89 | 2 | 0 | 7 | 7 | 7 |
8. | 128.hiper04.sheff.dial.plus.net.uk - 0 | 434 | 434 | 7 | 7 | 31 | 8 |
9. | peer8-et-0-0-1.telehouse.ukcore.bt.net - 0 | 434 | 434 | 7 | 10 | 63 | 8 |
10. | bt-lon.cdn77.com - 0 | 434 | 434 | 7 | 8 | 31 | 7 |
11. | vl204.lon-cyx2-dist-2.cdn77.com - 0 | 434 | 434 | 7 | 8 | 31 | 9 |
12. | unn-212-102-52-232.cdn77.com - 0 | 434 | 434 | 7 | 8 | 31 | 7 |
13. |________________________________________________|______|______|______|______|______|______|
14. WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

It appears the issue is now isolated to the 3rd line, any input would be greatly appreciated.

[#4]

Hi Chris, I'm sorry to see you're having issues with your connection.

I've tested your line and the tests aren't showing a problem with the broadband signal going into your router.

From what I can see you've got a desktop PC wired to your router, is that direct using an ethernet cable or through a switch or powerline adapters?

[#5]

Hey Gandalf,

The issue has resolved itself from what I can tell. I used the robot text thing last night (Help (+landline number) and that said I had an issue on my line and that an engineer was needed to be booked however my internet did a hard reset (For what reason I have no idea) and the issue appears to of resolved itself.

To answer you're question I am using a direct connection via an ethernet cable to the router, was having the same issue on a secondary computer with a different ethernet and same cable. However the random hard reset the router did last night appears to of cleared up everything.

[#6]

Hey Chris, thanks for getting back to me. 

Ah I'm glad to see things are better now after a reset. Let me know if you have any further issues.

Cheers