I feel like I'm going crazy, so if anyone can point me in the right direction I'd appreciate it. I had FTTP900 installed in September and since it's been installed I've seen intermittent packet loss and latency spikes.
It isn't every day, and can go days without it but every so often I'll have a day or two where packet loss is continuous throughout the day.
I setup a BQM and f8lue to test my suspicions and I see packet loss almost daily. I sometimes see increased latency when the packet loss happens too. Now the days where there's "a little bit of packet loss" aren't the end of the world (although I wouldn't really expect to see packet loss at all) but the days where it's happening throughout the day are much more annoying
I raised a support ticket after going through basic trouble shooting steps like resetting the plusnet hub, using a different router, disconnecting devices from the network, changing out my switch, switching out ethernet cables etc but the only advice I've had so far is move the router as they've tested the line and can't see an issue and that speeds seem fine (I did try and explain the speeds aren't the issue).
The packet loss means that on days when I'm working from home, online meetings are difficult and if I want to play online games with my friends games are often unplayable. Nearly all of my devices (eg my Xbox and computer, and laptop when I WFH) are connected through ethernet so it isn't a wifi issue
I've attached some screenshots of recent days on BQM, but if anyone can point me in the right direction to try and get this sorted I'd really appreciate it.
