Intermittent loss of fibre broadband
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Intermittent loss of fibre broadband
Intermittent loss of fibre broadband
18-03-2022 3:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've been reading a number of posts on this subject but can't tell if there's been solution. I get these losses of fibre broadband at irregular times of day and with irregular periods in between.
I have my heating controlled by Tado over the Internet so loss of service is not good.
I have followed a couple of links I came across on another post and have attached the results below.
Many thanks for any help available.
David
Re: Intermittent loss of fibre broadband
18-03-2022 4:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The first thing to determine is whether this is a network or wireless problem.
Are you connected by wireless or over an Ethernet cable? If wireless, are you also having issues with devices connected via Ethernet? Also when you have these drops what are the lights on your hub doing?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Intermittent loss of fibre broadband
18-03-2022 7:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry if I hadn't made it clear - all Internet Access is lost. The blue light on the Router turns red. After a while, the Router recovers, the light turns blue again and Internet Access is recovered.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Intermittent loss of fibre broadband