Latest on FTTP?

[#1]

Our phone line is still from the telegraph poles which may explain the difference between address and phone number? We can get Virgin Fibre already as the road is cabled up but have heard nothing but bad things about their customer service which puts me off.

[#2]

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@probedb wrote:

My phone number says one thing, my address says another on the wholesale checker...sigh....

Do they have to put a new line in to the property for FTTP?

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There might just be a mis-match on OR records. PlusNet can request OR to check things - the wizard @Gandalf knows the spells required.

Brian

[#3]

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@probedb wrote:
Our phone line is still from the telegraph poles which may explain the difference between address and phone number? We can get Virgin Fibre already as the road is cabled up but have heard nothing but bad things about their customer service which puts me off.

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I'm not entirely sure of the current procedure but in the past OR would replace your current copper overhead line with a hybrid fibre / copper one for FTTP. However, with the PSTN network being on the way out they might just be using fibre cables only with any phone service required going onto VOIP.

Brian

[#4]

Thanks Brian! Tbh my phone line is a mess as whoever fitted the double glazing filled the cable into wall surround so a new line in would be great 👍

[#5]

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@bmc wrote:

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@probedb wrote:

My phone number says one thing, my address says another on the wholesale checker...sigh....

Do they have to put a new line in to the property for FTTP?

---

There might just be a mis-match on OR records. PlusNet can request OR to check things - the wizard @Gandalf knows the spells required.

Brian

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Nice try. This one may be beyond my power from where I'm sat. 

@probedb 

Joking aside, your phone line records look fine and the Wholesale checker Here is showing WBC FTTP when searching using your full address and also using your landline number. Both though are saying the availability is in amber state rather than green, which suggests Openreach need to carry out further work to make it available for order. 

If Openreach have previously confirmed to you it's available, it's possible that they didn't fully anticipate how many people would sign up in a period of time and there may be a capacity issue. 

I'd recommend asking them by filling out the form Here. Let us know what they say. 

[#6]

No idea Gandalf on FTTP launch? Do the management get it's hurting them?

[#7]

@Gandalf 

Thanks for having a look.

Something to keep in mind for the future - if WBC FTTP is listed we also need to check the "availability" status.

Brian

[#8]

@Gandalf I've filled the form in. So the fun is:

• BT Checker with phone number says not available
• BT Checker with address says available, 330Mbps max
• BT Broadband website checker which uses my address says Full Fibre not available
• Openreach checker says Full Fibre 1Gbps is available

😂

[#9]

Could you post screenshots? 

From what I can see the BT Broadband (Wholesale) Availability Checker is showing WBC FTTP available for your address and number but in an amber state.

[#10]

Hmm, maybe I'm doing something wrong, I've blurred my number and house number, can DM you that if you like?

[#11]

Ah hmm indeed. 

I’ve left the office now but I’ll take another look tomorrow 

[#12]

No worries and thanks for your help!

[#13]

Openreach (BT) has today officially added another 170 new towns and villages (covering 1.5 million premises) to the UK rollout plan of their 1Gbps Fibre-to-the-Premises (FTTP) broadband ISP network, which are all the same as those we published last month (here). The news comes as they reach 6 million premises passed.

https://www.ispreview.co.uk/index.php/2021/11/openreach-officially-name-the-next-170-uk-fttp-rollout...

The 170 Additions to Openreach’s FTTP Rollout
Aberlady
ALFORD, GRAMPIAN
Andover
Armadale
Ashcott
Auchtermuchty
Aylesbury
Bampton
Bellshill
Biddenden
Birdham
Blackwater
Botesdale
Box
Brenchley
Bridge
Bridgend
Briton Ferry
Buckhaven
Buxton
Cambusnethan
Cardington
Carluke
Caversham
Charing
Chartham
Chatburn
Chilton Polden
Chirnside
Cloughton
Clovenfords
Coldingham
Comrie
Corby
Cruden Bay
Cumbernauld
Downhall
Drayton
Drymen
Dundee Baxter
Dundee Broughty Ferry
Dundee Claverhouse
East Harling
East Kilbride
Eaton Bray
Ecclefechan
Falfield
Falkland
Felixstowe
Feltwell
Ferndown
Fleggburgh
Folkestone
Ford
Forfar
Garelochhead
Gayton
Gorseinon
Grantham
Gravesend
Great Bentley
Great Massingham
Great Oakley
Greenock
Grimsby Tk Subs
Guildford
Ham Street
Havant
Hawk well
Headley Down
Hempnall
Hevingham
Hillington
Honingham
Honiton
Idmiston
Inverkeithing
Inverness Macdui
Irlam
Irvine
Kennford
Kennoway
Kessock
Kidderminster
Kippen
Knebworth
Langbank
Lauder
Letchworth
Leyburn
Lhanbryde
Lincoln Subs
Linlithgow
Lowestoft
Macclesfield
Maidstone
Milton Lee
Muir Of Ord
Musselburgh
Neath
Nelson
Newton Abbot
North Curry
North Finchley
North Trowbridge
Nuneham
Oldham
Overstrand
Painswick
Patrington
Paulerspury
Pencaitland
Philpstoun
Plumpton
Port Ellen
Port Patrick
Port Talbot
Portsoy
Puddletown
Ramsbottom
Reading Central
Reading Tilehurst
Rhu
Riding Mill
Romford South
Rossendale
Rothesay
Rubery
Rugby
Sawtry
Scunthorpe Subs
Seven Sisters
Shaw
Sidbury
Simonswood
Sittingbourne
Skewen
Stadhampton
Stannington
Stanton
Stevenage
Stoke Canon
Stow
Tamworth
Tarbert
Theale
Thornham
Thornhill
Thorpe
Tinto
Tollerton
Tottington
Totton
Trowbridge
Turves
Upper Largo
Washford
Watton at Stone
Weeley
West Runton
Whissendine
Whiting Bay
Wickham
Wickham Market
Wilmslow
Wimborne
Wishaw
Woking
Woolacombe
Woolley

[#14]

I wonder if this might just be a system quirk.

The address version narrative shows that FTTP is "planned" - ie not yet available. It might only show up in the phone line version once it actually becomes available. The OR e-mail simply might have been ahead of its time.

At least there's no doubt it's coming!

Brian

Edit - out of interest can you see a Distribution Node hanging from the telegraph pole.

Also, the narrative shows that no problems are anticipated for the customer install.

[#15]

No problem @probedb 

I’ve got a feeling that this may be due to the version of the wholesale availability checker I was looking at.

We can access this through logging into the wholesale portal as a service provider, which looks almost identical to the publicly available one, but has a bit of extra information about the status of a line etc and an added perk of not having to complete a CAPTCHA verification.

There’s no “RAG” column in your screenshot, which is where I saw the status as amber. I suspect that the public version may not show WBC FTTP at all if it’s not available to order for any reason.