Lost FTTP connection in new home but tech support bot is pointing to old address
Hi PlusNet Forums,
I came home tonight to find my broadband is no longer working with a red LOS light on the FTTP modem. I've done all the checks light make sure the cables are all connected properly, power cycled router and logged into my PN account in the router admin settings. Internet was all working this morning before I set off to work, and was reliably pulling 50MB/s download over WiFi.
So I went through the text tech support bot, but quite alarmingly it's pointing towards my old address not the new one. I had been through the House Move team and have a string of emails confirming that my broadband has moved to my new address. It was activated exactly 1 month ago and had been working flawlessly up until this evening.
I did request a call back via the text chat bot, and I did get a phone call but unfortunately my new home is in a bit of a signal blackspot so I only heard "Hello.... can you hear... Me?" before the call cut out. Waited a few mins but didn't receive a second attempt so called the main tech support number a couple of times but after several mins waiting in the queue the call drops because of my unreliable signal.
So, I'm making this post to see if I can get any tech support to resolve my issue through the forums, as I can't seem to find any other alternative to phone call support.
Cheers
I came home tonight to find my broadband is no longer working with a red LOS light on the FTTP modem. I've done all the checks light make sure the cables are all connected properly, power cycled router and logged into my PN account in the router admin settings. Internet was all working this morning before I set off to work, and was reliably pulling 50MB/s download over WiFi.
So I went through the text tech support bot, but quite alarmingly it's pointing towards my old address not the new one. I had been through the House Move team and have a string of emails confirming that my broadband has moved to my new address. It was activated exactly 1 month ago and had been working flawlessly up until this evening.
I did request a call back via the text chat bot, and I did get a phone call but unfortunately my new home is in a bit of a signal blackspot so I only heard "Hello.... can you hear... Me?" before the call cut out. Waited a few mins but didn't receive a second attempt so called the main tech support number a couple of times but after several mins waiting in the queue the call drops because of my unreliable signal.
So, I'm making this post to see if I can get any tech support to resolve my issue through the forums, as I can't seem to find any other alternative to phone call support.
Cheers
