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New Connection

sandyarlo
Newbie
Posts: 1
Registered: ‎27-06-2023

New Connection

Hi
My router got full fibre connection today but my phone is only at 38 mps whilst my sons is at 140 mps.
Also my router which is a hub 2 has a blue light but it's only top and bottom and not a solid ring, is this normal or will it go solid after a few days.
Thank you in advance
2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 16,332
Thanks: 6,263
Fixes: 448
Registered: ‎30-07-2007

Re: New Connection

@sandyarlo 

is a hub 2 has a blue light but it's only top and bottom and not a solid ring, is this normal

Yes, that's normal.

my phone is only at 38 mps whilst my sons is at 140 mps.

Its likely that your phone is connected to the 2.4ghz wifi band, whereas your sons has connected to the 5ghz one. It may be that your phone doesnt support the higher speed 5ghz band.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: New Connection

Hiya @sandyarlo

 

I'm sorry this is happening, it could be as @MisterW suggested but I'd like to get a bit more info from you. 

 

Are you both using wireless connections? What devices are you both using when getting these speeds? 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team