FTTP very slow

[#1]

@bikeman

so you had FTTC before ( that looks like an HG612 VDSL modem ) and you've changed to FTTP

Is the router the same actual router ?

If you go to the router troubleshooting -> helpdesk page , does it show your correct username ( and not setup@plusdsl.net ) ?

[#2]

I dont want to be rude but I did say in my OP and subsequent posts, that the upgrade was from FTTC to FTTP, using same hub 2 router.

I've used the Plusnet bot, which has confirmed that there is a fault. This is very poor.

[#3]

I know I said I was leaving this to @MisterW , but I am confused.My understanding is that the PN bot does not work on  an FTTP connection, and I am a little surprised, to say the least, that the installer didn't confirm the connection was stable before leaving.

[#4]

I dont want to be rude but I did say in my OP and subsequent posts, that the upgrade was from FTTC to FTTP, using same hub 2 router.

Apologies, I see you did say you got 45Mb on FTTC. As to the router, Plusnet usually insist on supplying a new router with FTTP. Since you are only doing wireless tests, in confirming whether it was the same physical router, I was trying to rule in/out a new router using a different wireless channel.

I've used the Plusnet bot, which has confirmed that there is a fault. This is very poor.

As @jab1 says, the installation engineer should have confirmed the connection was working before leaving. As to having a fault which gives low download speed but good upload on FTTP. I'm intrigued, because FTTP usually works at the provisioned speeds or it doesnt work at all!

One cause seen for low download is where the Plusnet account isnt active and the Hub is still using the setup id. Since this is an upgrade on the same account, that shouldnt be a possibility!.

Is the PON light on the ONT steady and the LOS light off ?

NB don't let support fob you off with the 'leave it for 10 days whilst the line settles' , that's rubbish for FTTP , there is no training period , it goes at the provisioned speed immediately.

[#5]

@bikeman 

Unfortunately many people get confused between Fibre (FTTC) and Full Fibre (FTTP). When trying to help forum members generally ask for clarification as to exactly what service your receiving and what equipment you're using.

They then may be in a position as to offer advice.

Two bits of advice have already been offered. Use a wired connection to test your speed. PN only guarentee the speed received at the ONT and not any subsequent WiFi signal.

Secondly you were asked to check you router admin page to see what login PN are receiving. If it's "setup" rather than your id this can cause problems.

Brian

[#6]

Lights on ONT are as you can see in photo above, 3 steady, LOS off.

Wired speed test is only marginally faster. Again previous post did say this.

The router is unchanged, ie the login hasnt been touched and is using my login.

[#7]

@bikeman in that case you have an unusual fault and you'll need Plusnet support to sort it out.

[#8]

Unusual? More likely the clown who installed this didnt terminate the optical connector to the fibre correctly.

[#9]

@bikeman 

Have you tried a factory reset on the hub? Push a paperclip or similar in the reset hole and hold the switch closed until you get a green light.

[#10]

Unusual? More likely the clown who installed this didnt terminate the optical connector to the fibre correctly.

I'm afraid we're all at the mercy of Openreach and the contractors they employ to do the installations. They're paid by the job and so there's an incentive to complete as quickly as possible.

The installation doesnt look too clever.  Normally the fibre exit to the outside goes via a plastic hole cover/protector which controls the bend radius. Its normally to the side of the ONT. Your's seems to exit behind the ONT ?

Having said that, a fibre fault would normally show as an LOS light on the ONT or just possibly a flashing PON

In addition to @Baldrick1 s suggestion , a power cycle of the ONT is worthwhile (if you haven't already tried it )

[#11]

@MisterW
Looking closer at the ONT it appears that it may be mounted over a sunken 1g outlet that was possibly used for the 'old' master socket which has been removed. Hence the cable coming out of the back of it.

[#12]

I can't offer any help with this particular issue, but it seems as good a place as any to ask about the TLAs that relate to an ONT:

I'm fairly sure that:

ONT = Optical Network Terminator

LOS = Loss of Service, (ie off is good)

LAN = Local Area Network

But what does "PON" stand for and mean please?

Also, if I have any of the others wrong, please correct me - thanks!

.

[#13]

@Mr_Paul  PON is Passive Optical Network which is what Full Fibre is. Steady PON light means connected to the network, flashing means trying to connect so a possible failure mode.

[#14]

@Mr_Paul This is from an American site, but explains 'PON' - https://www.juniper.net/us/en/research-topics/what-is-pon.html

[#15]

According to Plusnet it takes up to midnight for openreach to complete and notify plusnet. 

I think we'll call that a fob off.