No broadband even though states connected

[#1]

I have just found my broadband has stopped connecting after returning from holiday. It seems when I try to connect it comes up with the below page. 

[#2]

[#3]

@teej123  Welcome to the forum.

1. Try a factory reset of the hub by pushing a paperclip or similar in to the reset hole and hold the switch closed for about 30 seconds.
2. Leave it 10 minutes or so and see if that fixes it,

If that doesn’t work:

3. Log in to the hub by putting 192.168.1.254 in the address field of your web browser.
4. On the broadband page (I think, you may need to look through the pages to find it, depending on which hub you have) you should find the username. If it’s setup@plusdsl.net then it hasn’t configured itself.
5. Remove the DSL cable.
6. Change the username to your account username in the form <username>@plusdsl.net.
7. Enter your account password.
8. Plug the DSL cable back in.
9. If it doesn’t try to connect select Connect (again you may need to look through the pages to find it).

[#4]

Thanks for your post @teej123 and welcome to our Community Forums.

I'm sorry to see you were unable to connect to the internet after your holiday. 

Looks like you're back up and running now as of 08:33 28/Nov/2021.

Let us know if you have further issues or there's anything else you'd need help with.

[#5]

Moderator's note(s):

Thread moved from ADSL Broadband to Fibre Broadband.