Not a good start!

[#1]

Just gone over to Full fibre 500 today.
Engineer turned up 3 hours late.
4 hours after he leaves LOS fault (red light) so now no internet connection.
I hope this is not what I am to expect from PN going forward.
Not a happy teddy bear. 😕

[#2]

@peakfreak  I don't think it's fair to blame Plusnet, it's entirely down to Openreach or their contractor. Unfortunately you have suffered an ELF (well it's almost Christmas)

An ELF otherwise known as an Early Life Failure probably caused by the engineer running late and rushing. I would strongly suspect that the Fibre has become disconnected in the external connection known as the CSP (customer splice point) where the incoming fibre is joined to the fibre cable into your property, resulting in loss of the optical signal.

You need to report the fault to Plusnet and hope that they can get Openreach out to fix it.

[#3]

@peakfreak as @RealAleMadrid says its all down to Openreach. Given the weather yesterday I'm not surprised they were late, if they had any overhead installs they would have been pretty challenging!.

About the only thing you can check yourself, is that the fibre connector to the ONT is locked in properly. Failing that being a problem, then as said earlier, you need to report the problem to Plusnet, and quickly to stand any chance of an Openreach engineer before Christmas!

You could try the automated system first https://www.plus.net/help/report-a-problem/broadband/ but TBH I'd call as well if you don't get a response within 15 mins.

[#4]

To say I can't blame PlusNet is an absolute nonsense!
Where do I begin?
My provider is PlusNet.
My contract is with PlusNet.
I pay PlusNet for the service.
The data controller is PlusNet.
The contractor works on behalf of so represents PlusNet.
The responsibility lies squarely with PlusNet. If you believe differently then please do expand as I would be interested to know where my study of contract law is lacking here.
I have dealt with Openreach on many occasions as part of my previous career in IT and know full well where the issue tend to lay. However, I can't contact Openreach directly (officially) as they will just tell me to contact PlusNet.
I have been with PlusNet for years, this should just have been a simple upgrade. My frustration here is that the last time I had a fault with my PlusNet broadband it took almost a month to resolve.
I know I need to raise the fault with PlusNet, which I have done this morning as you can't obviously raise a fault at 11pm, and the matter is being dealt with. However, I am well within my remit to post my frustration on this forum, as others have done so in the past.
As for the engineer being late, that was nothing to do with the weather (which I did consider yesterday). By the engineers own admission he had been given too many AM installs so respectfully called me at 11am to say he was running late and would be with me just after 1pm as he had to "nip somewhere first". I wouldn't call 4.10pm "just after 1pm". The engineer was rushing to get home "to get a hair cut for xmas". Which probably answers why he left such a mess outside that I discovered this morning. Screws, cable clips, and worst of all, off cuts of fibre, which if you know, you will agree is a serious health and safety issue.
All these points I will be taking up in full (already summarised to them) with PlusNet once my service is restored so please don't try to tell me that the responsibility isn't with PlusNet but allow me to vent my frustration so all can learn.
I would presume that PlusNet monitors this forum, maybe even those of you who have replied to this thread represent PlusNet. Either way, the forum is a way for PlusNet to learn and improve their services especially if a contractor is letting them down so badly. It is also a way for existing and/or future customers to understand the issues that arise.

[#5]

Yes, I agree its Plusnet's responsibility to rectify the problem!.

However

I have dealt with Openreach on many occasions as part of my previous career in IT and know full well where the issue tend to lay.

in that case you will know the Openreach are effectively a monopoly and that ISP's have no control over them.

Either way, the forum is a way for PlusNet to learn and improve their services especially if a contractor is letting them down so badly.

Yes , their contractor is letting them down, but what would you like them to do ? In most business situations , if a contractor isnt performing, you get different one, that's not possible with OR.

The engineer was rushing to get home "to get a hair cut for xmas". Which probably answers why he left such a mess outside that I discovered this morning. Screws, cable clips, and worst of all, off cuts of fibre, which if you know, you will agree is a serious health and safety issue.

You can certainly complain directly to OR about Quality of Workmanship or Health and Safety issues

https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach -> Click on the lower right EiVA icon -> Select Main Menu -> Others -> Contact Us and fill the query form in suggest selecting "Quality of Workmanship".