I did, as that was how OR communicated with me with regards to my installation. Wonder if it also works for 'repair' jobs, although I'm hoping I don't have to find out.
If the appointment is for an upgrade to FTTP then don't change the appt directly with OR. There is an associated order to cease the existing FTTC/ADSL/phone service which is synched with the FTTP install. If OR don't tell PN about a changed appt then you can end up with the existing service cancelled before FTTP is installed!
Best to change the appt via PN
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Agreed, in that scenario, @MisterW , but my experience was with Zen, as you possibly know, and they checked with me a couple of days prior to the scheduled date - my OR 'communications' were on the day before, and the day of installation.
I guess with an FTTP install you could change the appointment online and then immediately update the Ticket under My Order to show the new date and ask for the associated order to be rescheduled. Or just phone in.
@bmc it SHOULD be automatically rescheduled eevn if you change directly with OR. However ISTR seeing a post some while ago where the appt was changed by texting OR and they never told PN about it!
So my recommendation would be always change by phoning Plusnet
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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