Poor signal around the house

[#1]

We joined Plusnet from BT last month and ever since we have had issues in many rooms. Poor signal, lagging, pixilated on FaceTime, cutting out etc… What can I do about it? My kids are driving me mad complaining about it.

We’re on the 145mb fast broadband. We were better off on 75mb with BT.

We’ve even bought a booster and my sons signal is still awful in his bedroom.

[#2]

What happens if you use the BT router?

[#3]

Try doing a speed test using a PC or laptop directly wired into the router.  If that is as fast as it should be, it’s a wi fi issue.

Could be the Hub2 is using a different channel for the WiFi than your old BT router and there is a conflict. 

[#4]

Hi there JulieD42, 

I'm sorry that you're having issues with your WiFi, if you like I can log into the router from here and make some changes which should fix that for us. I just needed to get your approval first as it will cause the wireless signal to drop out temporarily for about two minutes. 

Adam