Possible Banding - Please Check

[#1]

Good afternoon

My hub has been connected for the last 57 days.  The current stats are:

                       Data Rate      Max Data Rate      Noise

Download       35961               42358                  6.2

Upload            9167                 9212                    6.0

The download and upload speeds have not changed in this time.  Has my profile been banded as I know my line is capable of a greater download speed?  The values were higher in Jan this year.

Many thanks

[#2]

Can I also add that it is difficult to connect to the 5Gz band.  It shows up but gives an error of 'unable to connect to internet'.

[#3]

@nigelbrand05 Is the equipment you are using a little old - many older phones/laptops &c are not 5Ghz compatible.

[#4]

Thanks a lot for getting in touch @nigelbrand05, please see the GEA test that I've just run below, the line doesn't appear to be banded, and has been syncing at 36.0 Mbps for as long as our RRT goes - 04/10/2022. I can't see as far back as January, but as current speeds are actually above your estimates, we wouldn't raise a fault in this instance.  

KBD

GEA Test Detail
Circuit ID	NA	Service ID

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	36.0 Mbps
Upstream Speed	9.2 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	764.1
Upstream Rate Assessment	Reasonable
Downstream Rate Assessment	Low
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From 19:30 to 20:00
Interference Location	Customer Premise
Interference Observed In Days	0
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
DP Type	External
Profile Name	0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2022-03-19T10:15:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	35.9 Mbps	35.9 Mbps	35.9 Mbps
Up Stream Line Rate	9.1 Mbps	9.1 Mbps	9.1 Mbps
Up Time	900.0 Sec	900.0 Sec	900.0 Sec
Retrains	0.0	0.0	0.0

[#5]

@adam945 

Many thanks for checking.  I was also concerned about devices connecting to the 5G band.  They would connect to my home network using the 5G band but this would not connect to the internet.  2.4G was OK.  The router was connected for about 54 days. I have since turned the router off for 40 mins and reconnected.  I as now able to use the 5G band to connect to the internet.

My current stats are:

Band      Ping      Download      Upload      Noise

2.4         19        32.24               8.47          6.0

5            21        33.35               8.42          6.2

Again many thanks for your help

[#6]

Looking good there! 

Let us know if you have further issues or there's anything else you'd need help with.