Problem with intermittent connectivity
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Re: Problem with intermittent connectivity
18-04-2024 9:39 AM
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The no carrier events were over night so missed them
Re: Problem with intermittent connectivity
18-04-2024 9:49 AM
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@Bigmax1701 wrote:
Delivery optimisation has always been off, but that wouldn't upload through the router anyway?
It would if you had the download from other PCs over the internet set. AIUI (and the text hints it to be the case) your PC becomes a server. Note the text "Your PC won't upload content to other devices... on a metered network.".
Now there is a thought, try changing the network profile to make it metered.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Problem with intermittent connectivity
18-04-2024 10:39 AM
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I found the overall up/down, I thought you meant I could see per device
You can identify the device with the higher upload and download by looking at >Home >My devices
In the device list to the right you will see an up and down arrow, this should help you identify who is uploading and downloading the most.
HTH
Re: Problem with intermittent connectivity
18-04-2024 11:56 AM
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The culprit seems to be a NAS drive, although I blocked it's IP at the router it was still uploading
If you look at my devices on a phone browser you don't get the up/down statistics, I thought I'd seen them (I was on my laptop)
Re: Problem with intermittent connectivity
18-04-2024 12:58 PM
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I'll monitor today to make sure it's fixed
Won't be able to properly test streaming until the wekend
Re: Problem with intermittent connectivity
18-04-2024 1:38 PM
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@Bigmax1701 I'm just curious - as I'm wondering about buying a Nas drive. Have you any idea where it was sending your data to? And is that something you expected to happen?
Ian
Re: Problem with intermittent connectivity
18-04-2024 1:49 PM
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I had played with the idea of external access but never used it (and failed to disable it). If you don't intend to use it from outside the network, leave the gateway blank
Re: Problem with intermittent connectivity
02-05-2024 11:47 AM
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That’s exactly what’s happening to me , and they are blaming Wi-Fi
Re: Problem with intermittent connectivity
02-05-2024 11:49 AM
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As I have said on your other post, @Mick4 - start your own topic, with a bit more detail, and maybe we can help/
Re: Problem with intermittent connectivity
02-05-2024 11:50 AM - edited 02-05-2024 11:51 AM
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You have been advised elsewhere to start your own thread - with YOUR details. Piggy-backing on other's threads is not going to help you. There is every possibility that YOU have a wifi issue. Similar symptoms does not mean that the problem is the same.
EDIT: @jab1 types faster!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Problem with intermittent connectivity
02-05-2024 12:18 PM
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Ok thanks I’m new to forums , I’m just frustrated by response from plusnet after speaking to numerous customers service guys and a manager, who never phones back when he says he will ,
thank god I’ve only got a couple of months to end my contract
Re: Problem with intermittent connectivity
02-05-2024 12:19 PM
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I've had 3 issues over the long time I've been with PN and WiFi does appear to be their default answer to everything!
Mine has now settled down so it does appear to have been my errant upload but I wish the help centre had started somewhere other than factory resetting my router and questioning my WiFi setup
Re: Problem with intermittent connectivity
02-05-2024 12:23 PM
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Still better thn Talk Talk "support'
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