Red LOS Light on ONT, Orange Router - all cables are correct

[#1]

Just switched from plusnet landline + broadband to full fiber and once engineer left it worked for around 1 hour before cutting out

There is a red LOS Light on the ONT,  Hub Two is glowing orange - all cables are correct and I can connect but have no internet

Thinking i need an engineer visit as it will be a wiring thing - I work from home so this is not a happy time   

[#2]

@socklobster  Welcome to the Community Forums.

If you have only gone live today it might be that Plusnet have not fully set up your account. If you have received a text saying that it’s all set up then report a fault. See. https://www.plus.net/help/report-a-problem/broadband/#broadband

[#3]

@socklobster 

Another thought as you are trying to work, have you checked whether the FTTC circuit is still working?

[#4]

@socklobster LOS indicates a fault in the fibre circuit. About the only thing you can check yourself  is that the fibre connection to the ONT is 'clicked' home and hasn't come lose. Other than that , it's raise a fault as @Baldrick1 says

[#5]

Hi @socklobster

I'm sorry that your connection wasn't working after you upgraded to Full Fibre.

I can see an engineer went out on Saturday and fixed a fault with the fibre wiring.

Has your connection been okay since?