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Request a GEA test for my line please

MaximusVR46
Dabbler
Posts: 17
Thanks: 2
Registered: ‎29-09-2021

Request a GEA test for my line please

Hi, Please could you run a line test. My broadband is constantly dropping out (DSL connection). Not sure whats going on. 

Done a 17070 quiet test and its quiet. 

Many thanks 

20 REPLIES 20
MaximusVR46
Dabbler
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Registered: ‎29-09-2021

Re: Request a GEA test for my line please

BTW attached 

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
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Registered: ‎07-12-2017

Re: Request a GEA test for my line please

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 42.1 Mbps
Upstream Speed 9.9 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 682.9
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Reasonable
Interference Pattern Regular Interference Observed on Week Days
Service Impact Retrains Observed
Interference Duration Longest Occurrence From18:00to18:15
Interference Location Customer Premise
Interference Observed In Days 4
Home Wiring Problem Not Detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-49M Downstream, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2022-01-01T10:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 43.9 Mbps 48.9 Mbps 46.1 Mbps
Up Stream Line Rate 9.7 Mbps 10.0 Mbps 9.9 Mbps
Up Time 532.0 Sec 900.0 Sec 898.3 Sec
Retrains 0.0 5.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2022-01-14T10:05:18Z 2022-01-14T10:20:18Z
Ingress Code Violation 1 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0
If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
LaurenB
Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Request a GEA test for my line please

Hiya @MaximusVR46, I'm really sorry for the issues with your service.

 

I have attached the GEA for you. Testing isn't showing what may be causing the drops so we may need to look at sending an engineer for you.

 

I have created a fault ticket here for you with the next steps in getting this progressed for you: https://www.plus.net/wizard/?p=view_question&id=221125977

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
MaximusVR46
Dabbler
Posts: 17
Thanks: 2
Registered: ‎29-09-2021

Re: Request a GEA test for my line please

Hi Lauren, 

Many thanks for doing the test. Could you shed any light on why my downstream line profile has changed or been capped since my last test in Sept 2021. Have attached 2 screenshots showing the profile names - 0-80 down and on my recent test now showing 0-49.

Also my max line rates both up and down have dropped. Is this because of the DSL drop outs causing DLM to cap my line?

 

Thank you 

Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Request a GEA test for my line please

Hi there,

I'm sorry to see you're having connection issues. Our tests aren't showing any issues, so we can't say definitively what's causing your slow speeds, but it'll very likely be DLM's reaction to the drops in your connection.

Is your modem plugged into the master telephone socket with no extension cabling between the socket and the modem? Also, it may be worth trying the test socket as this should rule out any internal wiring from causing a problem. 

Let us know how it goes. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
MaximusVR46
Dabbler
Posts: 17
Thanks: 2
Registered: ‎29-09-2021

Re: Request a GEA test for my line please

yeas have tried all tests, no extension cables and straight into master socket. 

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
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Registered: ‎01-12-2020

Re: Request a GEA test for my line please

Thanks a lot for getting back to us @MaximusVR46

Sorry to hear that you're still having issues with your service, and for the incorrect note placed on the open fault ticket by one of our agents on Saturday. If you'd like to just pop a note stating your availability for an engineer visit on the ticket, we'll get a fault raised and an appointment arranged. Smiley

 

 

 Adam
 Plusnet Help Team - Leeds
MaximusVR46
Dabbler
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Registered: ‎29-09-2021

Re: Request a GEA test for my line please

Are you able to request a DLM reset? My lin profile for downstream is still capped at 40mb instead of 80mb as it was last year. 

If the DLM is auto then how long does my DSL connection have to remain stable in order for the DLM to reset?

 

thanks 

Gandalf
Community Gaffer
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Re: Request a GEA test for my line please

Thanks for getting back to us @MaximusVR46

I'm really sorry to see you're still having speed issues.

I've checked this for you and I can't see that your sync speed is capped at 40mbps, are you seeing something different? 

From what I can see the banding on your line is "Downstream: 0.128M-44M with Retransmission (High). Upstream: 0.128M-20M with no error protection" which granted is capped at 44mbps, but your sync speed is 39.7mbps so there's ~5mbps of headroom for your modem to sync higher. 

Also, I've tested your line today and the tests are showing a high resistance fault, which is likely to be the underlying problem, so we'd need to get to the bottom of this first by arranging an Openreach engineer before asking for your line to be reset, because the chances are your speeds will become restricted again otherwise. 

Would you be able to reply to the ticket 221125977 with your availability that Adam's linked you to? If you can post back once you've responded, I'll make sure we book the engineer as soon as we can.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
MaximusVR46
Dabbler
Posts: 17
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Registered: ‎29-09-2021

Re: Request a GEA test for my line please

Hi, i have replied to the ticket with some available dates for the engineer. 

 

Thank you 

Gandalf
Community Gaffer
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Re: Request a GEA test for my line please

Thanks @MaximusVR46. I've booked the engineer visit and updated the ticket 221125977 with the appointment details.

Let me know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
MaximusVR46
Dabbler
Posts: 17
Thanks: 2
Registered: ‎29-09-2021

Re: Request a GEA test for my line please

Engineer has been today, he turned up at 10am and left the job at 4pm!

I am no better off with speeds and will be contacting plusnet to down grade my package. 

The BT engineer who i actually know quite well ran multiple tests at various points and can not do much for me as it looks like the poor quality of cable and the crazy amounts of paired joints there are from the cabinet to my house. Engineer tested full speed 80/20 at my cabinet and 40/50 max in the road (half way from cabinet to house) then nothing better than 40 at my house. I live very close to the cabinet and exchange and should not be getting such poor speeds as this. 

 

Very disappointing, its been nothing but hassle since I upgraded my package with plusnet last sept to now. 

Edinburgh_wg
Rising Star
Posts: 70
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Registered: ‎13-05-2021

Re: Request a GEA test for my line please

What exchange are you connected to? We're connected to Dalkeith and it's the same story. I presume it's the same story for lots, as that's Openreach for you: lots of money in the coffers (from line rentals), but poor quality infrastructure left, right and centre. They concentrate on newbuilds, whereas the rest is just neglected.  

As a company, they should be made accountable but they're untouchable.

Plusnet can't do much as they rely on Openreach to fix stuff and Openreach won't do it. So, Plusnet will look proactive: run GEA tests, send engineers round, replace your router (even though you already have a stash of them at home) and say they can't find the cause of low speeds or disconnections.

 

 

 

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
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Registered: ‎01-12-2020

Re: Request a GEA test for my line please

Thanks a lot for getting back to us @MaximusVR46  and I'm sorry for the issues that are ongoing with your line. Saying that, I've gone into the account today and have reset your connection profile internally (connected via L2TP), and I've also run a GEA test, which is now showing improved speeds of 50Mbps. If you're using the Plusnet Hub One, are you able to send us a screenshot from the Helpdesk page on your Hub Manager? I'#m looking for the data rate.

Note - this page does show your account username, so it's best if you remove it from the public screenshot if you can. Smiley

KBD
 
GEA Test Detail
Circuit ID NA Service ID  
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 50.0 Mbps
Upstream Speed 11.3 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2022-01-29T09:00:00
Parameters MIN MAX AVG
Down Stream Line Rate 50.0 Mbps 50.0 Mbps 50.0 Mbps
Up Stream Line Rate 11.2 Mbps 11.2 Mbps 11.2 Mbps
Up Time 900.0 Sec 900.0 Sec 900.0 Sec
Retrains 0.0 0.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2022-01-29T12:00:13Z 2022-01-29T12:15:13Z
Ingress Code Violation 12 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0
 Adam
 Plusnet Help Team - Leeds