Service Status is wrong

[#1]

Been having issues with my full fibre broadband since the early hours of this morning. The service status page on Plusnet states that there are no issues of any type anywhere.

However, having run through all the available checks on my router and line Plusnets own diagnostics bot tells me that there is in fact a problem with their network.

Can somebody from Plusnet please explain the above discrepancy.

[#2]

It could just be local to you - the Service Status is only for widespread issues.

[#3]

The reports on downdetector would indicate otherwise.

[#4]

Well, it is strange no-one else has reported them on here then.

[#5]

Moderators Note

This topic has been moved from Broadband to Full Fibre

[#6]

Down detector isn't a reliable indicator, and looking at the last day a high of 54 reports our of many hundreds of thousands of customers doesn't suggest there is a large problem.

[#7]

Hey @rabidhadron,

I'm really sorry to hear that you'd been experiencing issues with the service recently. I've had a look over the account and I can see that the connection seems to be back up and running now. Please let us know if you encounter any further issues and we'll be more than happy to assist.