Slow Broadband Speeds

[#1]

Hi, 

I particularly noticed my speeds feeling incredibly slow today so I did a speed test. It returned a download speed of 6mbps, when I should be receiving over 40mbps. Could someone please have a look into this for me? 

Nick

[#2]

@nick_chicane Hopefully one of the Help Team will pick this up fairly soon, but if you post screen shots of BTW Performance Tester - the 'Advanced Diagnostics' option and your Help Desk and the WAN tab of your Hub (assuming you are using one), other Community members may be able to make suggestions.

[#3]

Hiya @nick_chicane, thanks for getting in touch.

I'm sorry that you have seen an issue with your speed. I have tested your line and this hasn't detected any faults; we're seeing a stable connection and the sync speed at 44mb. With that being said however, the line does look to be banded at 44mb and so I have sent off a request to have the banding lifted.

I have created a fault ticket here: https://www.plus.net/wizard/?p=view_question&id=220251357 and we can take it from there for you.

If you do have any further queries in the meantime, just get back to us.