Static IP for CCTV

[#1]

Hello, I have a CCTV system that I need to access remotely, however the broadband IP address keeps changing which disconnects the CCTV app.  Is there a way of enabling a Static IP in the router settings or account settings.  It says online that I should be able to do it but cannot find for the life of me where it is.

[#2]

Hi @Jonathan_A  welcome to the forum.

You should be able to add a static IP via the members centre Home > Add On. scroll down you should see Static IP, if you don't see it there try Home >Broadband > Under "Help and Settings" Configure Static IP

If it's missing completely then hopefully a staffer here can do it for you

Hope this helps

Dan

[#3]

Is it the IP address between the router and Plusnet or between the router and the camera  that keeps changing ?

[#4]

@Champnet 

 I have a CCTV system that I need to access remotely, however the broadband IP address keeps changing 

I took that to be the public IP address

Dan

[#5]

@Dan_the_Van  Unless the router is frequently re-booted neither should change, but I agree it looks like the external address. The OP would need to set up a static IP or use a DDNS service.

[#6]

@Jonathan_A 

If you need a fixed IP address so that you can access your camera remotely then you need to add on a fixed IP address in your account. There is a one off charge of £5.

[#7]

@Jonathan_A 

Order static IP service for one time payment £5.

BTW.
Don't forget to setup complicated password on your CCTV system otherwise you will be hacked in few minutes.