bad internet speeds and download speeds

[#1]

went on holiday came back now im getting a speed test of 

1.16

Mbps download
____________

0.08

Mbps upload

i have reset my router the lot i have no clue left it unplugged for 10 mins 

have had no problems before use to get high speeds

[#2]

@Joel1  Welcome to the forums. For Community members to be able to help, information from these two sites:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Please report the 'Additional Diagnostics', and sight of the Help Desk tab would be a start.

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of you phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

[#3]

Hi @Joel1, thanks for getting in touch and I'm sorry to hear you're having speed issues as of recent. I can't locate your account using your forum details so could you please drop us the username or landline number for your account over private message then we can check into your connection from this side and see what's going on.