wifi drop out

[#1]

Hi all,

my router drops out constantly, at least 4/5 times a day and thats only when i'm home as I work full time.  Any advice please?

Thanks

[#2]

Is it your router or Wi-Fi signal which is the problem?

[#3]

pretty sure it's router as tv is affected and that's wired in

[#4]

OK, @Purplecat In that case, as it is most likely a network issue, can you please follow the below. May give other Community members an idea of the issue/possible solution.

For Community members to be able to help, information from these two sites, as screenshots:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (ethernet) connection. Please report the 'ADDITIONAL DIAGNOSTICS', and sight of the HELP DESK tab from your Hub would be a start.

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

[#5]

Hi @Purplecat

I've just checked over your account and ran some line tests and we're not seeing signs of any obvious causes for the issues you've been seeing. Could you try following the checks shown here as your next step please? 

[#6]

@Purplecat Is this issue resolved?