Call Plan not as expected

croucher28 · ‎06-07-2021

I have an all times call plan for both Mobile and Landlines - however I was charged full rate for a couple of call recently.

Land Line was 01628 783080 which we thought was a home phone so why?

Mobile was 07842535949 so why charged?

Turns out the the Mobile is registered as a business and so is landline - does this mean that any business registered number is not on call plan?

Regards

RICHARD CROUCHER

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Baldrick1 · ‎30-06-2016

@croucher28

I assume that this post is associated with topic https://community.plus.net/t5/Home-Phone/New-Call-Plan/m-p/1999866#M40748?

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Townman · ‎22-08-2007

Were the calls longer than 60 minutes?

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LexLex2020 · ‎18-11-2024

@croucher28,

I have looked into your account and updated you on this ticket as to why those calls were chargeable.

Please follow this link: https://www.plus.net/wizard/?p=view_question&id=246277166

Hope this helps!

Lex

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Lex Keehner
Plusnet Help Team