Call charge to 123

[#1]

Dear PlusNet Support

A random charge of 50p has been made to my account for a call to 123.

Please could you let me know what this is for as I have not made a call to 123.

Thanks

[#2]

Likely made by an Openreach engineer

[#3]

Hey there @Toynet and welcome to the forums. Strange this wasn't passed through to us before as you have been waiting 5 days for a response.

As @Gel has said it is more likely to be an engineer testing the line to make sure it's working. I can credit the amount against your account if you would like or refund it whichever works best for you?

[#4]

Thank you, please could you credit my account. How do I contact you in the future if this happens again ? It appears that I have to call Plusnet or post on the forum ?

[#5]

The only way you can contact us is via forums, social media, letter or phone unfortunately but if it's over here, I will more than likely be able to pick it up quicker than I did this time. It's all sorted now for you and the credit has been applied, do you need me to do anything else at this point?