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Caller Display not working.

FIXED
JSHarris
Aspiring Pro
Posts: 199
Thanks: 98
Registered: ‎06-08-2023

Re: Caller Display not working.

Looks like whatever it was has been resolved, thanks. 

 

Just done a test and caller display seems to be working again.

James30
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 478
Fixes: 32
Registered: ‎19-04-2023

Re: Caller Display not working.

Oh brill, it would be nice to take all the credit but in this case I didn't actually do anything. Next time maybe, just give us a shout if you need anything else. Cheers

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
JSHarris
Aspiring Pro
Posts: 199
Thanks: 98
Registered: ‎06-08-2023

Re: Caller Display not working.

No idea what happened TBH, but one of our phones has a scrollable memory of received calls, with dates and times.  I've just thought to scroll back through that and all calls received from 12/10/2023 until my test call a short time ago are logged as "Private".  I'm assuming the phone is just logging the incoming CLI information and adding a date and time stamp from its internal clock.  This log tallies with what was shown on the phone screens at the time. 

 

The test calls I've just made worked fine, I tried a mobile call and then also one from a VOIP phone with a local area number and both displayed OK.  Thanks for your help, perhaps the threat of looking at it may have frightened it into behaving itself!

James30
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 478
Fixes: 32
Registered: ‎19-04-2023

Re: Caller Display not working.

That's it. Looks like "Nah then POTS, sort yourself out or I'll send in the heavies round!" did the trick. Bye for now

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team