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Caller display

reesinternet
Newbie
Posts: 1
Registered: ‎08-09-2021

Caller display

‎08-09-2021 9:15 PM

Hi,
The caller display has not worked since changing to plusnet, I have checked the phone elsewhere and it is compatable with caller display and my account says I do have this facility.
Having seen other posts on the forum I have tried to call *#234# and it says this service is unavailable. How can this be resolved?
Thank you
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TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Caller display

‎09-09-2021 4:05 PM

Hi @reesinternet,

I'm sorry to hear that this hasn't been working. I've had a look at the account and I can see that the component hasn't been fully activated on the back end of the system. I've made a change that should activate this within the next 24 hours. Please let us know if there are any issues following this and we'll be happy to review the case further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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