Home phone won’t receive incoming calls

[#1]

Home phone, been working fine then suddenly won’t receive incoming calls. Outgoing calls working fine. Line has correct number. Tried a different phone, same result.

[#2]

@Gwd28 See:https://www.plus.net/help/report-a-problem/phone/

[#3]

Hi @Gwd28,

I'm sorry to hear that you're experiencing this issue. I've just tested the line and we haven't been able to detect any underlying landline faults, so we'd need to try and narrow down what's causing the problem at this stage. Have you tried calling your landline from a mobile phone to see if the call connects?

[#4]

I have exactly the same problem, Plusnet and Openreach have been working on it for 5 days now.

[#5]

@Squib

Not quite the same problem as here we couldn't find an issue but for your line, we know where the problem is.

I've chased our suppliers this morning and provided an update Here.

[#6]

@Gwd28

Try calling your phone from your mobile. Then whilst you hear the ringing tone, pick up the land line to see if the call is there. That verifies that the circuit is routed correctly just that ring current is not being applied to the line. Not convinced that fault would show up on remote testing.